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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant I stayed one night with my boyfriend and our initial check in was lovely! The manager was very friendly and very helpful! The room was great for a little couples night out.
Service was great, but the hall way had a urine smell, I felt our room was not well prepared for us. The table, counter and floor throughout was sticky and gross. At night when we turned in both days Friday and Saturday sounded as if wrestlmania was taking place in the room above us. Saturday night police, EMS, and fire department came in and wheeled someone out, unfortunately it was not the wrestlers above us!
Business response:
Dear Renee, Thank you for your feedback. We are glad you appreciated the great service at Extended Stay America. However, we apologize for the issues you encountered and will address them to ensure a better experience in the future. We value your input and hope to welcome you back for an improved stay.Sincerely,Hotel Management
When checking in at nighttime you smell pot big time. During the day that smell isn’t there very often but at night going through the lobby and laundry areas it’s a very strong smell. I liked having a kitchenette which made a plus to the trip but it was so hot I was wishing for a pool. The only downsides to this whole place is the overwhelming pot smell. Also when checking in a guy sitting in the lobby had to open the lobby staff area to alert the person on duty that anyone was waiting to be checked in.
Business response:
Dear Laura, We sincerely apologize for the issues you encountered during your stay. The odor you experienced in the lobby and laundry areas is unacceptable, and we are taking steps to address this matter. We regret any discomfort this caused and appreciate your patience. Additionally, we will ensure prompt service at all times. We are glad you enjoyed the kitchenette and will consider your feedback regarding additional amenities. Thank you for bringing these concerns to our attention, and we hope to provide a more pleasant e... read more
Friendly room was comfortable and large enough to relax and we like the extended stay because it gives a full size refrigerator plate and so on. I believe the staff works very hard. There cares about that facility. It was older, but it was being kept up in the very acceptable Way. We will definitely be back on our next trip to the Portland area. Todd and Baoshun Simond
Great staff, pet friendly, kitchenette with utensils upon request. Family atmosphere
Business response:
Dear Henry, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to ensure every guest has a relaxing experience with comfortable accommodations. We appreciate you mentioning to future guests we are a pet-friendly hotel. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.