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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were very accommodating and nice! We enjoyed our stay here! Would definitely recommend!!
Business response:
Dear Phuong, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and that our staff made a positive impression with their accommodating and friendly service. It’s always our goal to provide a comfortable and welcoming environment for our guests, and your recommendation means a great deal to us. Feedback like yours encourages our team to continue delivering excellent service. We truly appreciate your support and look forward to welcoming yo... read more
Great for travelers needing somewhat of a long term solution. Not the best for night shifters but none the less they do their best.
I was a bit disappointed in the condition of the room, although it was clean, there was no dishes, utensils or anything for use. In addition, the night stand had peeling on it
Business response:
Dear Guest, We regret the disappointment regarding the condition and the absence of kitchen items. For guest convenience, cookware and utensils are available upon request at the front desk, and we apologize if this wasn’t clearly communicated. We also appreciate you pointing out the nightstand condition—our team is addressing such wear and tear. We value your input and are working to improve. We appreciate your stay and welcome you back! Sincerely, Hotel Management
The hotel is very close to city center, and affordable price as well
The elevator had garbage in it for a full 24hrs along with some liquid substance all throughly the lobby leading outside that also wasn't cleaned for a full 24hrs.
Business response:
Dear Linda, We sincerely apologize for the cleanliness issues you encountered during your stay, particularly in the elevator and lobby areas. This is far from the standard we strive to maintain, and we are actively addressing the matter with our housekeeping and management teams to ensure such oversights do not happen again. Maintaining a clean and welcoming environment is a top priority, and your feedback helps us improve. We appreciate your patience and understanding, and we hope to provide a much better experience on your... read more
Very nice place to stay if you need to stay long term and need a kitchen. The beds were extremely uncomfortable. If we didn’t need a full fridge and stove top I probably would’ve stayed somewhere else.
Business response:
Dear Guest, Thank you for your feedback! We’re glad to hear that our long-term stay amenities, including the kitchen, met your needs. We sincerely apologize for the discomfort you experienced with the bed. Your comfort is a priority for us, and we will look into addressing this issue with our team. We truly appreciate your comments and will use them to improve the overall guest experience. Thank you for staying at Extended Stay America, and we look forward to welcoming you back in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,386 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.