Extended Stay America - Portland - Scarborough

Business response:

Dear Chelsey, We understand your disappointment regarding the lack of housekeeping during your visit. We’re always happy to offer fresh linens and supplies upon request at the front desk. We apologize if this was not clearly communicated during check-in. Your comments help us improve our guest communication and overall service. We truly value your input and hope to provide an even better experience next time. Sincerely, Hotel Management 

Business response:

Dear Sydney, Thank you for your feedback. We're glad to hear you enjoyed the clean, spacious room and found our staff friendly throughout your stay. We apologize for the odor in the common areas and for the wait times at the front desk. Your comments have been shared with our housekeeping and guest service teams to help us improve both responsiveness and cleanliness throughout the property. We truly value your input and hope to provide an even better experience at Extended Stay America next time. Sincerely, Hotel Management 

Business response:

Dear Vincent, Thank you for choosing us and for taking the time to share your experience. We are glad to hear you had a pleasant time with us overall, though we apologize for the issue with the shower water not getting warm. That’s certainly not the experience we want for our guests, and we appreciate you bringing it to our attention. We will have our maintenance team investigate the issue and work on improvements to ensure that future guests do not encounter the same problem. We appreciate your patience and hope to have ano... read more

Business response:

Dear Phuong, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and that our staff made a positive impression with their accommodating and friendly service. It’s always our goal to provide a comfortable and welcoming environment for our guests, and your recommendation means a great deal to us. Feedback like yours encourages our team to continue delivering excellent service. We truly appreciate your support and look forward to welcoming yo... read more

Business response:

Dear Linda, We sincerely apologize for the cleanliness issues you encountered during your stay, particularly in the elevator and lobby areas. This is far from the standard we strive to maintain, and we are actively addressing the matter with our housekeeping and management teams to ensure such oversights do not happen again. Maintaining a clean and welcoming environment is a top priority, and your feedback helps us improve. We appreciate your patience and understanding, and we hope to provide a much better experience on your... read more