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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
John at the desk was super friendly and kind during check in!
Business response:
Dear Carolynn, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our front desk associate John. We will share your feedback with him and our team to let them know our guest noticed their effort. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Clean and friendly
Carpets were old, kitchen is not supplied (you have to ask for pots, pan and eating supplies from front desk) general condition of the hotel needs a overhaul. Stove was a two burner stove that looked like it was from the 70s Breakfast was muffins and cereal. Coffee you had your choice of regular coffee or water for tea.
Business response:
Dear Stephen, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Portland.Sincerely,Hotel Management
Was great they have pet friendly accommodations.
Business response:
Dear Roozbeh, Thank you for your recent stay at Extended Stay America and for bringing along your furry family member. Pets are always welcome at our hotel, so we are thrilled you both enjoyed your stay. We are glad our convenient first-floor suite was perfect for your time with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon! Sincerely,Hotel Management
I loved the front desk clerk. Very friendly and helpful. I didn’t like the fact that the floors were sticky and the tv was very small
Business response:
Dear eleanor, thank you for being our guest and for reviewing your experience at our hotel. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associate. However, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,386 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.