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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like hard mattresses Booked last minute for one night stay. WiFi had issues where we had to spend 1 1/2 hours on phone with tech guy. If you like hard mattresses and very soft pillows this is the place to stay.
Business response:
I am terribly sorry that you were displeased with your recent stay here at Extended Stay America in Scarborough. However, I do appreciate your feedback as we are continuously in the process of improving to make the best possible stay for all guests. I do fully understand your frustration with our WiFi service as we are in the midst of an upgrade that has caused a few hiccups. I am also sorry that the comfort of our beds was not to your satisfaction. I do hope that you will give Extended Stay another chance to host you in the... read more
Front desk said the kitchen is customized...we had 3 people checking in (all standing in front of her) yet she only brought us place settings/utensils for 2 people: hmmm...wouldn't consider that customized?? Not much of a breakfast...prob because they figured you have a kitchen. Unit is comfortable, place pretty quiet. The room rate posted on the inside of unit's door stated something like $600 a day, $2000/wk, $9000/mo. Don't know if their operation policies are legit!
Business response:
Please accept my apologies that we did not anticipate the need for 3 settings when putting your dish pack together for your stay with us. Also, I would like to apologize if we did not fully explain our grab-and-go breakfast during your check in. It is designed to be simple as the majority of our guests are on the go. I assure you the room rates posted in the rooms are legit and serve only as State required notice of the maximum amount that can be charged for a nights stay at our hotel. We would love to have another chance to... read more
Best Stay ever. This facility's general manager Mr.Gary Crowell is certainly one of the best in Extended Stay ' s chain of hotels. Thanks for the kind of Hospitality offered. Floyd Mitchell
Business response:
Thank you for taking the time to write a review. I'm pleased you had an excellent stay with us. Gary will be informed on what a great job he is doing providing customer service to guests. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Should be considered for overnights. We only needed one night because we were catching a boat, but the room was clean, quiet, and had the refrigerator we needed. A little hard to find if you don't know the area, but a good value compared to the other hotels in the area. Nothing is within walking distance, if that matters.
Business response:
Thank you for writing the kind and honest review on your stay. I'm glad our staff was able to provide you with a clean and comfortable room for the night. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
A good value We booked one night due to early commitments in the area the next day. The front desk person was very friendly and helpful. The room was large and very clean. The complimentary breakfast consists of just a few limited items but they were very good and the coffee was excellent. The bed was comfortable and spacious plus a stuffed chair is included. The mini-kitchen was handy as well as the two desks with computer chairs.
so so the room is OK, big and clean. However,there is something "difference" in this hotel. 1. you have to borrow everything from the frontdesk, incluging coffee machine, hair dryer, cup ,dish. 2. there is no place for breakfast. you have to bring everything from the frp desk to your room. But dont't worry, because the breakfast is almost "nothing". 3. you should go earlier for the breakfast, we go for breakfast at around 0850, and there is no bread anymore there. and the stuff just said"the bread is finished"!
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that our amenities not to your expectations. In response to your feedback, I will be sure to share your comments regarding our grab-and-go breakfast with our corporate office. Additionally, I will work with our staff to make sure we are properly stocking our breakfast and clearly communicating our amenities during guest arrivals. Still, I am glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do ho... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.