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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish the listing included that the property was “undergoing renovations”. The furniture was completely worn out in most rooms and had to request a change in rooms. The lady at the front desk was great and upfront about the conditions of this facility. However, this stay was the equivalent to staying at Motel 6 or a facility with very poor conditions, certainly not worth $220 dollars per night. There’s also a listing of “gym” access included but this is not entirely true — supposedly they have some sort of agreement with a ... read more
Business response:
Dear Danny, Thank you for your valuable feedback. We appreciate the information you provided and are always interested in hearing from our valued guests. Please accept our sincere apologies that your stay was not exceptional, as customer care is amongst our highest priorities. We understand your frustration with the various issues. Please know that everything we do is in the best interest of our guests and associates. Please know we take our guests feedback seriously, and we will be addressing this appropriately. Once again,... read more
Not a bad location near the highway and a good price but our room smelled badly of smoke and the elevator was broken for part of our stay
Business response:
Dear Ray, Thank you for taking the time to share your experience. We are glad you found the location convenient and the rates reasonable. However, we sincerely apologize for the smoke odor in your room and the elevator being out of service, as these issues clearly impacted your stay. Your feedback has been shared with our team to help prevent similar situations in the future. We appreciate your comments and hope you’ll consider revisiting us, allowing us the opportunity to provide a more comfortable and seamless experience o... read more
The place smells and is very dirty.
Business response:
Dear Marijana, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet expectations and that the condition of the accommodations impacted your comfort. Your feedback is valuable and will be shared with our team to enhance our upkeep and guest experience. We appreciate your input and hope you will consider giving us another opportunity to provide you with an even better stay in the future. Sincerely, Hotel Management
Screaming, fighting and banging doors in hallway at 4am
Business response:
Dear Tim, Thank you for sharing your experience with us. We sincerely regret the disturbance you encountered during your stay and understand how disruptive it can be when the environment is not as peaceful as expected. Your feedback is important and will be used to strengthen our efforts in ensuring a more comfortable and secure atmosphere for all guests. We genuinely value your input and hope you will consider returning for a better experience in the future. Sincerely, Hotel Management
Non smoking hotel yet smelled of smoke. Room 206 had smell of old smoke in it. Bed side drawer had a half smoked cigarette lying in the drawer with the bible seeming purposefully placed there. Lighting fixture wall panel was dirty. ?? What was all over it. The floor was dirty/dusty/ used plastic glass under chair. Lounge chair had cat scratch damages on it. Light fixtures didnt work. No discount offered but did move us to another room. Pumpkin at entrance had a Playboy Bunny carved in it - tacky and not suprised! For the pri... read more
The whole hotel smelled stale, no one ever did any house cleaning the entire time we were there! We even had to get our own clean towels! We had to buy deodorizers because the room smelled like they just painted over the cigarette smoke on the walls, and the carpet was stained and filthy!!!! It was altogether a bad experience
Well the bed was pretty hard and woke up with very bad leg pain and my boyfriend thought it was too hard as well The tub was not draining quickly so we would leave it and the next day it would be drained We requested new sheets and towels and I am pretty sure because he did not grab them and take them up right when we were going out we were not able to get those although I did not read in the description if that was even a thing and the key card failed us the first time so we had to swap it out but they do have a vending mac... read more
dated, smelly, dirty
Mattress was terribly uncomfortable, felt like springs would poke thru at any time. Very old property. Smelled of stale smoke. Seemed to be the overflow for a homeless shelter.
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.