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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the minute we arrived, we knew it was a mistake. Lobby was dirty & unkept. Hallway carpets smelled like dogs & urine. Room they assigned already had an occupant. No other rooms available. Large orange 'condemned' sign on the room next to purs. We felt very unsafe. Promised to refund us the 5 days we paid for, never did. Had to dispute with credit card company.
Business response:
Dear Guest, We sincerely apologize for the unsettling experience you encountered upon arrival. The condition of the lobby, hallway, and room assignment issue are not reflective of our standards, and we understand how this impacted your sense of safety. We are taking immediate steps to address cleanliness and communication concerns. Your experience is taken seriously, and we’re committed to making things right. Thank you again, and we hope to welcome you back under better circumstances.Sincerely,Hotel Management
We stay here once a month. Never a problem till this weekend. Mold in the shower curtain. Tv remote channel up &down button didn't work, snd tv adjustment was broken so it could be adusted for a different angle. Then some man tried to get me to help him while i was leaving this morning. Scary because i think he was staying there. He waited until my partner lert then approached my car.
Business response:
Dear Guest, We are sorry to hear about the issues you encountered during this stay. Cleanliness is a priority, and we will address the shower curtain immediately. We’ll also look into the TV remote concerns to ensure all amenities function properly. Your safety is important to us, and we encourage reporting any concerning interactions to our team. We value your business and look forward to welcoming you back for a better experience.Sincerely,Hotel Management
Room was dirty with broken furniture and was first given a room with someone already in there. Very noisy and smelled terrible
Business response:
Dear Hope, We sincerely regret that your stay did not meet your expectations and appreciate you bringing these concerns to our attention. A clean and comfortable environment is essential, and we will address the issues you encounter to ensure a better experience for future guests. Your feedback is invaluable as we continuously work to improve. We hope you will give us another opportunity to provide the service and hospitality you deserve if your travels bring you back to the city.Sincerely,Hotel Management
Paper thin walls The place had a certain smell. Very thin walls so be prepared to hear EVERYTHING from the rooms next door (and above).
Business response:
Dear Guest, Thank you for your feedback. We apologize for the odor you experienced and for the noise disturbances due to thin walls. We understand how important a quiet and pleasant environment is for a comfortable stay, and we are exploring solutions to improve sound insulation and address any maintenance concerns. Your input helps us work toward creating a better guest experience. We appreciate your honesty and hope to have the chance to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
I booked this place for my boyfriend dog and I after flying all day. We got to the property, let my dog to go pee and there was needles in the parking lot, my boyfriend went in and checked in and said the lobby had an awful smell. We got to the room and as I do everywhere I stay I check sheets/ sinks: tub and toilet and it was all dirty. There was a bogger on the bed frame and pee on the toilet seat. Lady at front desk was lovely though.
Business response:
Dear Olivia, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we want to provide for our guests, and we will address these concerns with our housekeeping team immediately. We're glad to hear that our front desk staff provided you with great service. Your comments are valuable, and we hope to have the opportunity to improve your experience in the future. We look forward to welcoming you back! Sincerely,Hotel Management
Elevator was out of order for multiple days. Hallways leading to rooms are very dirty - food and pet hair on the floor. Staff was friendly upon checking in but could be heard loudly complaining about costumers the next morning.
Business response:
Dear Hailey, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We have also noted your comments regarding the elevator. Your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business an... read more
There is no hot breakfast as advertised. The hotel and guest rooms need a lot of work, kinda falling apart.
Business response:
Dear Lisa,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Property had remodeling/roof work being done that started at 7:30am! Had no warning about this otherwise would’ve changed hotels. Floors in the room were sticky, yuck! Bathroom didn’t look/feel clean.
Business response:
Dear Mark, We truly regret to learn about your disappointing experience during your visit. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the n... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.