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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had remodeling/roof work being done that started at 7:30am! Had no warning about this otherwise would’ve changed hotels. Floors in the room were sticky, yuck! Bathroom didn’t look/feel clean.
Business response:
Dear Mark, We truly regret to learn about your disappointing experience during your visit. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the n... read more
Eine Unterkunft die keiner braucht ! Ein in die Jahre gekommenes Haus. Kaum frequentiert. Lift defekt und dennoch ein Zimmer im obersten Stockwerk erhalten. Nicht mal Gläser für unseren Wein waren zu bekommen. Gott sei dank waren wir dort nur 1 Nacht.
Business response:
Dear Wolfgang, Please accept our apologies for not meeting your expectations during your time with us. We appreciate your feedback and will share it with the appropriate individuals in our organization. It was a pleasure hosting your visit, and we hope your future travels will bring you to our hotel again.Sincerely,Hotel Management
The surroundings looked OK at night and the photos looked good online. Overall this property should have had a major renovation some years ago. The front desk assistant was excellent and he had a great personality and good information. However, when we arrived in our room we found counter-top laminate ripped away from the counter and missing, the backsplash was separated from the wall and a large art print on the wall was missing the glass and had strange brown stains on the matte. The refrigerator had paint missing and wall... read more
Business response:
Dear Paul J, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Overall it was like moving into a homeless encampment for the night. I didn't ever feel comfortable leaving my truck in the parking lot. The bed was smaller than advertised and and the room was completely missing one of the night stands. I would not stay here again.
Business response:
Dear Ryan, We are genuinely sorry to read that your stay did not meet your expectations. The safety and comfort of our guests are our top priorities, and we regret that you felt uneasy during your visit. We apologize for the discrepancies regarding the bed size and the missing nightstand, and we will review these issues with our housekeeping and management teams to ensure they are addressed. Your feedback is essential, and we will take immediate steps to improve. We hope you will reconsider and give us the opportunity to pro... read more
long dark hair in between sheet, spider web few places, hairball rolling on the floor, blood spot on floor close to the bed, hanger to keep window open, lampshade covered of dust
Business response:
Dear Danny, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid ... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,429 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.