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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My fiancé and I stayed here as we were visiting family in the Portland area. This place is not great. The tv did not work, the bed was very uneven it felt like someone had laid on on side for a long time. The air conditioning smelled dusty, and the toilet did not flush. It’s definitely in your budget if that’s what you’re going for but don’t expect anything good. We stayed in room 124 for reference
Business response:
Dear megan, We sincerely apologize for the inconveniences you experienced including the TV, uneven bed, air conditioning odor, and toilet issue. Your comfort is important to us, and we regret that these issues impacted your stay. Our maintenance team has been informed and is addressing each concern to prevent recurrence. We appreciate your honest input, as it helps us improve both our rooms and service. We hope to have the chance to better serve you next time. Sincerely, Hotel Management
Terrible experience, my vacation ruined, water dripping from bath ceiling at night, bathroom floor flooded with dirty water from top of it. No room service, they tried to provide other room but that was so dirt and smells like anything could not take breadth, only thing they told they can refund and stay free, family needed to move to another hotel
Business response:
Dear Prasanta, We deeply regret the inconvenience caused during your stay, especially with the water leakage and cleanliness concerns. Situations like a flooded bathroom are unacceptable, and we understand how this disrupted your vacation. We also apologize for the condition of the alternate room offered and for falling short of the standards you expected. While we were able to offer a refund, we recognize this did not make up for the overall experience. Your feedback is being taken seriously to ensure improvements are made.... read more
The hotel stunk, the wifi keep cutting out. They only had snacks and coffee for breakfast. i stayed 3 days and not once did I get room service.
Business response:
Dear Lawrence, We sincerely apologize for the unpleasant odor you encountered and the issues with the Wi-Fi connectivity during your stay. Our breakfast offerings currently include coffee and snacks, and we regret if this did not meet your expectations. As an extended stay property, daily housekeeping is scheduled weekly, which may have affected room service frequency. We appreciate your feedback and hope to welcome you back for an improved stay in the future. Sincerely, Hotel Management
You get what you pay for. We chose this property because of its location and cost. Lesson learned. We had to wait *a while* for someone to come to the front desk to check us in. There were no plastic cups in the bathroom- I understand at an extended stay you can request items for the kitchenette- but there should be cups in the bathroom. The shower itself did not have hot water, the water pressure was low and it didn’t drain properly. The fan in the bathroom was chock full of lint and dirt. Just gruesome. The morning after s... read more
Business response:
Dear Maureen, We sincerely apologize for the multiple issues you experienced during your stay, from the room condition and cleanliness to the lack of amenities and delayed service at check-in. This is far below the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate correction. We also regret the inconvenience regarding the breakfast and lobby coffee. Your experience is not acceptable, and we are committed to making improvements. We truly appreciate your fe... read more
Not at all a clean facility. Smoke stained bathroom counter top. Hallway rug was dirty, debris all over the outside parking lot. People sleeping in their cars in parking lot. Went to leave this am and someone had thrown their clothes throughout the hallway. Room had a fuse panel hanging off the wall. Bed was comfortable.
Business response:
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is not the standard we aim for, and we are addressing the concerns you raised regarding the bathroom, hallway, parking lot, and the fuse panel. We also take guest safety and comfort seriously and will work to improve the environment. We are glad you found the bed comfortable, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management
Extended Stays Of America Sucks! This was the worst stay we’ve ever experienced in our entire lives! Dirty rags from previous customers in our room, old food on the floor, paying extra for our internet to work, getting a rollaway bed that looked like someone took a huge crap in the middle of! People pounding on doors all night! The only positive thing was the overworked older front counter woman. Who did her best to make things as well as she could! This place SUCKED!!!
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We're sorry your stay did not meet your expectations in several areas. We understand how important it is to feel comfortable and at ease, and we regret issues that detracted from your visit. Please know that we take all guest feedback seriously, and your comments will be shared with our team as we look for ways to improve. On the positive side, we are glad you were pleased with one of the front desk staff. Please consider giving us another opportunit... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.