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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible service, horrible smell When we arrived, the woman at the front desk was rude and acted very put out that she needed to check us in. I made some friendly remarks that were met with glares. She checked us in in silence, and then didn't direct us to our room, which was in a completely different building. We found it after parking twice and wandering around for about 15 min. When we got to the nonsmoking room, it reeked of smoke. There were no dishes stocked in the room, contrary to the sign in the lobby. The comforter... read more
Business response:
Alexandra - Thank you for the feedback about your stay at our hotel. The conditions and lack of cleanliness you described are unacceptable, and I sincerely apologize for your experience. We do deliver items for our fully equipped kitchens to offer you a customized cooking experience while decreasing clutter and to ensure that each item is cleaned before it reaches you. I apologize that you had to wait so long for your dishes and that they were not properly cleaned. In response to your feedback, I am committed to addressing t... read more
Consumer beware I would not stay here again. I was looking all over for the tv remote, and when I looked under the bed, there was garbage and empty bottle. I then tried looking behind dresser where tv was, and it was filthy with wrappers and massive dust and also between the wall. The heater made a loud annoying noise. Only the bathroom & kitchenette were clean. I tried to call down to the front desk for assistance, and could not even dial out. Many of the garbage areas at foot of stairwells were overflowed with trash. The n... read more
Business response:
Thank you for the feedback about your stay at our hotel. The lack of cleanliness and maintenance issues you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working diligently with our housekeeping and maintenance staff to review our cleanliness and inspection procedures to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experi... read more
Basic motel We were attending a retirement party in Tigard, OR and wanted a room for the night that was pet friendly. Although each room is supposed to have a full kitchen, you must ask for each item you want stocked (ie a coffee pot). The thermostat on the heat pump was way out of calibration and kept the room much warmer than was indicated.
Business response:
Thank you for taking time to review your experience and stay with us. Please accept our sincere apologies for the faulty thermostat. I have immediately filled out a work order for our maintenance personnel to fix the issue. Please note that we do keep our kitchen items behind the front desk to ensure that they are properly sanitized for the health and safety of our guests. I do apologize that this was inconvenient for you. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will giv... read more
Dirty and Poor Condition! Dirty Everything! Broken Cabinet Doors. Not even a cheap plastic cup or spoon in an "extended stay". Had to buy Lysol and spray everywhere. Go spend $20 more at a namebrand you can trust!
Poor stay This hotel is in Portland, I would rate it as poor. Reason for this is that there was water from the refrigerator not in the first room but the other one they put us in also had water all over the floor.
negative will never go back
Smelled like an ashtray.... This is the second time in as many years I have booked an ES hotel through Hotels.com. Both times we were stuck in a nasty smoking room because they were 'all booked up' after specifying a NON-smoking room. Two bottles of F******e did not make it any better. The smell permeated our clothes even in our suitcases. Bed was a squeeker any time we moved. Harder than heck to find off the 217. Find someplace else to stay, unless of course you are a heavy smoker and can't smell any more.
Smells like an ashtray. One of the most disgusting trips I have ever had. I requested a NON-SMOKING room, but somehow either ES or Hotels.com screwed that up. No extra rooms so I got stuck in a SMOKING room for 3 nights. Not even 2 bottles of F******e could mask the smell, it permeated everything. This also happened in Seattle with ES through Hotels.com. I can't get the smell out of my nose....
over charged for horrible room we travel a lot and stayed at a lot of places. Charges should be according to room. This room was dirty dirty dirty. stains every where, cabinet doors falling off, stains on the bath tub, white towels were so dirty and brownish in color. wouldn't complain if the price was below 90 a night
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.