Extended Stay America - Portland - Tigard

Anonymous 

on Expedia

11 years ago

choice of room not guaranteed we booked a room well in advance it was confirmed, but upon arrival the room we booked was not available even tho we were promised it would be. so if you have a specific room booked and confirmed, it might not be available, when you arrive.. 

teacher 

on Expedia

11 years ago

Not what I paid for! Chose a room with two doubles on line but got a king and sofa couch. My teenagers hardly slept since the couch bed was so uncomfortable. My son finally took the couch pillows onto the floor to sleep better than the couch bed! Too bad, travel with tired, grumpy teens is a difficult thing! 

かながわ 

on Expedia

11 years ago

Extended Stay America Portland - Tigard 最悪 若い中堅の女性フロントスタッフの態度の悪さ！対応の悪さ！ 何か質問しても、「what? Ha?」と、不愉快な態度。 英語が慣れてなくても、ホテルのフロントスタッフに、これほど不愉快そうな態度で 聞き返えされたことは今まで経験が無い。 風呂の排水口、清掃ができてない。不潔、汚い。 電話機 壊れてる、使用できない。フロントスタッフに言っても、修理に来ると言ったっきり 5泊の間 ほったらかし。 あげくに、4日目に、部屋のキーが開かない。フロントに確認しに行くと、チェックアウトされてた。 コンピューター上では4泊になってると言われ、もう1泊したいか？と聞かれ、追加1泊分払わされそうになった。こちら側の持ってた、expediaの予約確認コピー 見せると、5泊の間違いだとわかり、宿泊は出来たが、謝りもせず、イージーミスだと簡単にあしらわれた。 こんな対応の悪いホテル初めて！二度と宿泊したくないです。 

Doc 

on Expedia

11 years ago

Dump of a room Don't ever get a room under stairs!!! Trash builds up and people smoke under stairs. This room had no sink stoppers and the hair collected and was not cleaned! Couldn't use tub!!! Molding in kitchen gone. 

Anonymous 

on Expedia

11 years ago

Are You Kidding Me?! worst experience ever, got there at 11:30 pm and guess what No reception desk they closed at 11 pm, without even caring about customers who arrive late; there was a phone there for "Late Check In" and no one even cared to answer that. This place is terrible they ruined my Valentine's weekend and wasted my time and money. 

dlcam61 

on Expedia

11 years ago

Fire the Maid We checked in late, and the first thing we noticed was the cheap cologne smell of the room. After looking around the room it was obvious that it had not been properly cleaned except the linens had been changed. Dirty counters, dirty floors, dirty bathroom including the toilet. I won't be staying here again, this is disgusting. 

Norma 

on Expedia

11 years ago

Close to Portland. Good quiet location I had requested a recliner chair and took a more expensive room to have a recliner. (My husband must sit up to sleep) We had a very nice suite but no recliner chair.. I asked the girl on the desk if we could move even a small room of it had a recliner and she said they didn't have any recliners. Next morning I found out another quest had one of the least expensive rooms and it had a recliner. WE would have gladly traded our suite for that room, just to have the recliner. We always try t... read more

Dani 

on Expedia

11 years ago

Not a fan When we arrived our key wouldn't work so we had to go back to the front desk to get working keys. Then we were surprised when we opened the door and the room was not clean and bed was not made. We had to go back to the front desk and get a new room. New room was okay but what a hassle. 

Anonymous 

on Expedia

11 years ago

Double Booking they over booked so I did not get a room!