Extended Stay America - Portland - Tigard

Business response:

Dear Jesus, Thank you for sharing your feedback. It's reassuring to know the location suits your needs. However, we regret that certain aspects of your stay were unsatisfactory. As per policy, housekeeping is provided on a bi-weekly basis, and we apologize if this was not communicated clearly or carried out during your visit. We will address this with our housekeeping team accordingly. We also apologize for any disturbance that compromised your comfort. Our aim is to provide our guests with a pleasant experience, and we regr... read more

Business response:

Dear Christi, Thank you for your continued loyalty and for sharing your experience. We sincerely apologize for the confusion regarding the check-in time during your recent visit. While we do strive to accommodate late arrivals, communication and consistency are key, and we’re sorry this was not your experience. We’ll be reviewing our procedures and team communication to ensure clarity moving forward. We truly appreciate you choosing our locations and value your feedback. We look forward to welcoming you back with a smoother ... read more

Business response:

Dear Jennifer, Thank you for your feedback and for choosing to stay with us. We’re glad to hear that you found your experience to offer functional comfort, which is exactly what we aim to provide, a clean, practical, and restful environment that meets your travel needs. Your comfort and satisfaction are very important to us, and we are always striving to improve. We truly appreciate your stay at Extended Stay America and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Matthew, Thank you for your kind feedback and for choosing to stay with us. We’re pleased to hear that you had a positive experience and truly appreciate that you took the time to share your thoughts. It means a great deal when guests express their satisfaction, and we’re glad that our efforts met your expectations. Whether it was the comfort of the room, the service you received, or the overall atmosphere, we are happy to have made your stay enjoyable. Your feedback encourages our team to keep doing their best. We trul... read more

Business response:

Dear Julian, Thank you for taking a moment to share your feedback. We’re delighted to hear you had a good time during your stay at Extended Stay America. It’s always our goal to provide a comfortable, relaxing, and enjoyable experience for every guest. Whether it was the convenience of our amenities, the cleanliness of our rooms, or the service from our friendly staff, we’re thrilled that you had a pleasant visit. Your satisfaction motivates our team to continue delivering quality service day in and day out. We truly appreci... read more

Business response:

Dear Kenneth, Thank you for your kind feedback. We're delighted to hear you had a nice experience during your stay at Extended Stay America. It’s always our goal to provide clean, comfortable accommodations and friendly service, and we're glad we could meet your expectations. Your satisfaction means a great deal to our team, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back for another enjoyable and relaxing visit. Sincerely, Hotel Management