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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non smoking room was like a cigar cave! Was able to change rooms for night #2
Business response:
Dear Levi,We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Your feedback will be shared with our team to prevent such situations. We are glad that we were able to provide you with another room. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel M... read more
Somewhere between 2 and 3 stars. Exterior appears to be fairly well maintained. The interior of the rooms are dated (tub has chips, bathroom had several dirty spots, bathroom sink only had hot water, etc.). AC worked well. Limited number of TV channels. Bed was comfortable.
Business response:
Dear Matthew, Thank you for your feedback. We appreciate your comments on the exterior and the comfort of the bed. However, we apologize for the issues you encountered with the dated room features and cleanliness. Your experience does not reflect our usual standards, and we are addressing these concerns to improve our facilities. We are committed to providing a better experience for our guests and hope you will consider staying with us again for an enhanced stay.Sincerely,Hotel Management
Happy
Business response:
Dear Priscila M, Thank you for sharing your feedback. We’re thrilled to hear that you had a positive experience at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Staff was very nice but room was not clean.
Business response:
Dear Carolina,Thank you for your feedback. While we are pleased that you found our staff friendly, we apologize for the cleanliness issues in your room. We strive to maintain high standards and will address this with our housekeeping team to ensure improvements. Your comfort and satisfaction are important to us, and we hope to provide a better experience during your next visit.Sincerely,Hotel Management
Nice area of town Parking limited close to building. Shower/bath appeared unappealing as black something around molding so did not use.
It was clean and safe
Business response:
Dear Alexander, Thank you for your feedback! We're thrilled to hear you found Extended Stay America clean and safe. Our team works hard to maintain a welcoming environment for all our guests. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management
It was dirty under my bed . There were the last peoples cat toys under there and I didn’t want my dog to play with them. There was other peoples trash left in the garbage. I had to throw my milk out because the refrigerator wasn’t defrosted and my milk froze. The door kept sticking. I don’t think I’ll go back to that property!
Business response:
Dear Mary, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered, including the items left under the bed and the trash in the garbage. We also regret the inconvenience caused by the refrigerator and the sticking door. Your feedback is important to us, and we will address these concerns with our housekeeping and maintenance teams. We hope you will consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,084 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.