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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, General Manager
Great hotel in Tigard Clean and spacious rooms. The hotel is in an industrial area, not close to food, restaurants and gas stations. It is close to the lightrail station (6 mins drive) which makes it convenient to get to downtown Portland.
Business response:
Luis, thanks for your review. We feel glad you liked your spacious accommodation and our location which was close to the station. It was our pleasure having you as our guest, and we invite you to come and stay at Extended Stay America for your future stays. Sincerely, General Manager
Business response:
Thanks for choosing us. We are happy your visit was overall a good one. We hope you will choose us again when you are here in our area. Sincerely, General Manager
Decent place. Decent place although the breakfast is very weak. I think they put out a muffin so they can say they have breakfast.
Business response:
James, thank you for being our guest at Extended Stay America. We are happy you enjoyed your stay with the exception of our breakfast offerings. We have taken a note of your feedback as we plan any changes to our selections. We hope to have the honor of hosting you again soon. Sincerely, General Manager
Business response:
Iman, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing Extended Stay America - Portland - Tigard, and we hope to welcome you back in the future. Sincerely, General Manager
Lisa It was ok nothing outstanding
Business response:
Lisa, we appreciate you taking the time to share your review. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Was just a bad day... When we arrived, their systems (wifi and electricity) had been down all day. We had requested early checkin but weren't able to actually get in our room until 7pm. The hotel was VERY understaffed and was having a TERRIBLE time checking people in because there were literally no rooms available that were clean, so they were running to rooms and cleaning the rooms theirselves. I felt bad for the staff because they were trying but the room we ended up being in wasn't very clean and had a large stain in the ... read more
Business response:
Kim, thank you for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable, but we are sorry for the unfortunate incident that occurred while you were here. Our goal is to provide the best customer experience, and we continually strive to improve our efforts. We hope you will stay with us again so we can provide you with the experience you deserve. Sincerely, General Manager
Hotel is not maintained very well Outside lighting either not working or too dim. We checked in night so it was a litttle scary and dangerous. Screens bent. Webs on ceiling joints. Dust accumulation on bathroom vent. No soap but front desk already closed (11pm) in an attempt to get some. Said to be once-a-week maid service and we never had any (we were there for 6 days). Never returning!
Business response:
Thank you for your review. We are truly sorry the condition of the hotel was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. Please know, our housekeeping is done on a weekly basis to respect the priv... read more
Zero service When we checked in, about 5 pm they didn't know if my room was ready and had to go check. At that time I asked for the kitchen supplies ( apparently you have to ask they are not already in the room, yes even coffee maker ). They said they would bring them.up. 2 hours go by and we are wanting to make dinner and still no kitchen stuff, call customer service and again they are bringing them.up. after 30 minutes kids are upset and want dinner some decided to go out even though the purpose of renting at this locatio... read more
Business response:
Brandy, please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,092 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.