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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good locality Overall it was good stay experience. We booked room two days in advance, none of the non smoking rooms were available. Hotel location is good i.e. close to shopping places etc.
Business response:
Gajendra, thank for reviewing us. We are happy to see overall you had a comfortable stay and that you liked our location. However please accept my apologies for being unable to give you a room of your choice. I have noted all your concerns and will ensure proper room allotment is done on check-in by our front desk personnel. Also, please know our kitchenware is kept at the front desk to ensure cleanliness. Nevertheless, we appreciate your suggestion and look forward to having you here again. Sincerely, General Manager
Not the Extended Stay quality I was expecting It wasn't great - the pillows, bedding, and bed quality were pretty awful - not at all the like the quality I've experienced from staying in Extended Stay in other locations. There were ants in the room after leaving dog food on the floor for less than 12 hours.
Business response:
Sarah, thank you for your loyalty towards our brand and for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable, but we are sorry for not being able to meet all of your expectations. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you will stay with us again so we can provide you with the experience you deserve. Sincerely, General Ma... read more
Not the best not the worst. The room was ok, the area the hotel was located was close to food and other shopping. The main issue was a lot of people are using this hotel for a "home" so garbage was piled up at the stairwell. Checking was a bit combersome as the clerk had to go check our room to make sure nobody was in it as he stated the two rooms he checked had people already in them but the computer said otherwise. The shower needed some tlc as the caulking around the tub was peeling and mold was starting to grow. The toil... read more
Business response:
Brian, thank you for staying with us and providing your feedback. We are happy to know you liked our convenient location, but we are sorry for the issues you had with our front-desk service and with your room. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, General Manager
Business response:
Many thanks for posting your gracious rating about Extended Stay America - Portland - Tigard. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Sherry, thank you for choosing to stay with us. It is nice to know your overall stay was good, but we apologize if you experienced any inconvenience while here. We appreciate your business and hope you will come back to see us again, so we can provide you with a much more satisfying experience. Sincerely, General Manager
Great location! Room was clean, staff was friendly. Super quiet!! Location was great! We were close to the mall and other places!
Business response:
Thank you for staying with us and providing your feedback. We are delighted you loved all the aspects of your visit, especially our excellent service and your spotless room. We hope to see you again soon at Extended Stay America - Portland – Tigard. Sincerely, General Manager
Poor Management Not a pleasant stay. First I checked in after 9pm and front desk telling me due to overbooked I have no room to stay and that they called me when they did not. I called hotel.com and I was livid because I was tired and needed to rest. As I was speaking on the phone and was ready to have front desk speak to Hotels.com customer service she said to cancel my call and that she has a room. I was tired with a kid and didn't want to argue. The room I got was next to a full garbage can which stunk. The carpet was not... read more
Business response:
Minerva, thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our service and rooms. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can b... read more
Not a happy camper Beds not comfortable, one bed had bits of tree branches on it. tub was dirty I cleaned w supplies provided to us by front desk when my friends room was not ready for them. Our room was not clean after our first night stay. Our stove did not have the back burner. We will not stay again. I also reserved a room for a friend they where given a room that someone else was in an then the next room that was given to them was not clean. One bed didn't have a comforter in it.
Business response:
Artemisa, we sincerely apologize for the service issues you experienced which led to a disappointing stay. Our goal is to deliver clean and well-maintained accommodations to our guests, and we apologize falling short. We also regret that our housekeeping service policy was not communicated to you at the check-in. To provide a more home-like experience for our guests, we provide this service on a weekly basis, however, it is always available upon request for a nominal fee. Your review has been shared with our front desk and h... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.