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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was just right for a night of sleep before an early flight. Had I been staying longer, I would have asked for a hair dryer and hair conditioner. Otherwise the provisions were great. The bed was comfortable and the room was clean. The only improvement I would suggest: change up the floor mopping procedure, as the floor felt a little dirty on my bare feet.
Business response:
Marque, thank you for being a guest at Extended Stay America and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our refreshing accommodations. However, we apologize for the cleanliness issues you encountered, and we will share your comments appropriately. We also regret your disappointment with our in-room amenities. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Hotel management
The hotel was pretty basic. Had the amenities you need for a long stay. Breakfast was super basic. All breakfast options were wrapped, nothing fresh. Never had a warm shower, always cold.
Business response:
Matthew, thank you for taking the time to share your feedback. We are glad you were pleased with most aspects of your stay and that our accommodations provided all the comforts that you expected. However, we regret not meeting your expectations with the breakfast and apologize for the inconvenience you experienced due to the lack of hot water. We will address this with our engineering team and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this vi... read more
Clean and good customer service
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.