Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Trudie, Thank you for taking the time to provide feedback on your recent stay at Extended Stay America. We're glad you found our hotel quiet and conducive to a peaceful night's rest. We hope that you enjoyed your stay with us and that we will have the opportunity to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Misty, Thank you for your high rating! We are pleased you chose Extended Stay America for your time in Austin and even more so that we met all your expectations. It was a pleasure having you as our valued guest, and we look forward to hosting you again soon!Sincerely,Hotel Management 

Business response:

Dear Jessie, Thank you for taking the time to evaluate our hotel. We are so happy our seamless customer service met your expectations. However, we sincerely apologize for the issues which compromised your experience. We will address your concerns regarding our shower with our maintenance team to ensure a more enjoyable visit for future guests. We appreciate your feedback and hope you will revisit us for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear JERRY, Thank you for choosing us and sharing your feedback. We are happy our convenient location served the purpose of your visit. However, we apologize if your stay was not the excellent experience you deserved. We are committed to improving our services and accommodations, and we hope you will consider trying us again. We welcome the opportunity to deliver a more satisfying visit next time you return to our area.Sincerely,Hotel Management