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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones Vending machines were practically empty. If you want anything in your room, like a coffee maker, you have to ask for it. Very concerning homeless camp across the street. Garbage everywhere and shady people squatting on private property. Would not stay here again.
Business response:
Dear Charles, Thank you for staying at our hotel and letting us know we have room for improvement. Although we believe some of these instances were isolated, we are sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit to show you the hospitality we are known for providing.Sincerely,Hotel Management
Loved! My husband and I stay over the weekend and we were soo thrilled about the how nice and clean the hotel was. We’re arrived pretty late for check in but the gentlemen at the counter made check in quick and smooth. We got to our room and it was clean and spacious. If we are ever in Austin again we will definitely stay here!
Front desk girl was super helpful and courteous. Yall gotta give ger a raise because hard working, dedicated workers are hard to find!!
Business response:
Dear Yvan, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to know you enjoyed your time with us and appreciate your kind compliments about our Front Desk Team. We will be sure to share your review with them. Thank you again, and we look forward to seeing you soon. Sincerely,Hotel Management
The front desk clerk was very amazing sweet friendly and courteous
Hotel staff and facility were great. The other guest on site were loud, yelling and running the halls at 12 am and again around 5 am. Which is disappointing because we had no issue with the hotel itself.
Business response:
Dear Jenny, Thank you for being our guest. It is always a pleasure to read reviews complimenting our service and hospitality. However, please accept our sincere apologies for the noise issues during your stay. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We are grateful for your feedback, and we hope you will return for a ... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 762 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.