Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Brooks, Thank you for the kind review. It is always a pleasure to read from our guests. Your compliments on our staff's hard work to provide great service and clean accommodations are appreciated. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear San Juanita, Thank you for choosing Extended Stay America and sharing your review. We are glad you enjoyed your stay and loved the convenience of our location. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Dear Ina Christine, Thank you for the feedback about your stay at our hotel. We apologize for the cleanliness and service concerns you had during your stay. We believe in providing every guest with outstanding hospitality and a clean environment; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you w... read more

Business response:

Dear Paul, Thank you for choosing us. It is glad to know you had a pleasant time with us. However, we are sorry for the inconvenience caused by the various issues you mentioned. Our housekeeping and maintenance team are already at work to ensure the areas are corrected and not repeated. Please reach out to the front desk team for further assistance on the false charges by the vending machine. We hope you will consider giving us a second chance for a flawless experience.Sincerely, Hotel Management