Extended Stay America Premier Suites - Austin - Austin Airport

Jenifa 

on Expedia

10 months ago

The trash can were full and wasn’t cleaned before the room was presented, reception never picked up the call, was done from the room, There were no amenities in the room, not even a glass was given, Tea, Coffee, sugar .cups are always kept in any other places, but . Extended Stays ,there wa none, They don’t have airport shuttle, we had call an Uber at the end, which increased the total price, 

Riki 

on Expedia

10 months ago

Had a booking through Expedia and had a night layover and the hotel had cancelled our rooms because we didn’t show up by 11 and then charged us more for less. Absolutely would not recommend this establishment 

Elizabeth 

on Expedia

10 months ago

Subpar stay I booked online months before my stay. I booked a king bed room, upon arrival I realized they gave my room away and gave me a queen bed room. Called the front desk after double checking my reservation, to be told they overbooked and gave my room away and “upgraded" me. Shower was disgusting and there was mold around the kitchen sink. Beds were hard as a rock. My husband nor myself got any sleep. The free breakfast is a joke. No juice or anything other than coffee, they had granola bars, bagged muffins, packets of... read more

Yanjing 

on Expedia

11 months ago

Breakfast is almost nothing. 

Diane 

on Expedia

11 months ago

Would not stay again The front desk in this hotel is almost non existent. They sit in back room and you have to call to get service. The party in oarking lotcwent tob10:30 when I had to go and request the front desk to walk out back to hear the music we were listening to in our back ground level room. 

elvin 

on Expedia

a year ago

Did not like ice machine no working, check out receipt dont explaining what was room rate and taxes sepatated only shows total charged and dont show balance 0 

Ariana 

on Expedia

a year ago

Cheap and Smelly The room stunk like sweat. I don't know if the linens weren't replaced or what but it was very noticeable. Also, the breakfast has seriously gone down hill. I'm not sure if the owner has decided to figure out how cheaply they can run a hotel, or if someone is skimming the profits, or a little of both but it felt noticeably worse than the last time I stayed.