Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Amanda, thank you for your fantastic review of Extended Stay America. We were happy to read how much you liked our hotel, including our spacious rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the kind rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

James, we are pleased you had an excellent stay at Extended Stay America. We appreciate you letting fellow travelers know how much you enjoyed your time here. Thank you for mentioning our fresh, comfortable, and clean accommodations. It was a pleasure having you as our guest, and we look forward to seeing you again very soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Veronica, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Susan, thank you for your fantastic rating of Extended Stay America. We are glad to know you liked our well-maintained accommodations and that the attentive service provided by our associates added to your joy. We value your comments and are eagerly looking forward to welcoming you again on your next visit! Sincerely, Hotel Management 

Business response:

Heidi, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that the air conditioning in your room did not provide the comfort you expected. Every room should be thoroughly inspected to ensure all fixtures are in proper working order, and we apologize that this was overlooked. Your feedback has been shared with our maintenance team to ensure the unit is checked and any issues are addressed promptly, so future stays are more comfortable. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide yo... read more