This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely terrible water pressure! No hot water! If you are wanting a hot shower after a long hard day, this hotel is NOT for you. The water pressure is very low, and the water gets lukewarm at best. It was more cool than warm. The front desk person is pretty much non existent unless you make a lot of noise. DONT FALL FOR THE BREAKFAST AMENITY BECAUSE ITS A PLOY! Their breakfast consisted of an empty mini fridge, two carafes of coffee, plastic wrapped mini muffins, and instant oatmeal. No bowls, no spoons, just coffee stirs... read more
Business response:
Dear Anthony, Thank you for taking the time to share your feedback, and we’re sorry for the various issues you encountered during your stay. We completely understand how frustrating it must have been to deal with the situation of not meeting expectations. We will certainly look into the water and breakfast amenities to improve them. Further, our housekeeping team is also reviewing your room to take action. Regarding the front desk, we want to ensure our team is readily available and attentive, so we will take your comments s... read more
The trash can were full and wasn’t cleaned before the room was presented, reception never picked up the call, was done from the room, There were no amenities in the room, not even a glass was given, Tea, Coffee, sugar .cups are always kept in any other places, but . Extended Stays ,there wa none, They don’t have airport shuttle, we had call an Uber at the end, which increased the total price,
Business response:
Dear Jenifa, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the challenges you faced, particularly concerning cleanliness and communication. Cleanliness is indeed a top priority, and while we do not offer traditional room service, we understand the importance of maintaining a tidy environment. We appreciate your input on this matter, which will help us improve. Regarding kitchen amenities, these are available at the front desk upon request, and we regret any lack of communication d... read more
Had a booking through Expedia and had a night layover and the hotel had cancelled our rooms because we didn’t show up by 11 and then charged us more for less. Absolutely would not recommend this establishment
Business response:
Dear Riki,We sincerely apologize for the frustration you experienced with your reservation and the cancellation due to your late arrival. As explained, our policy requires guests to check in by 11 AM on the day of their original reservation to maintain their booking. We also want to confirm that we have issued refunds for the no-show charges, and we appreciate your understanding of this matter. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Managemen... read more
Subpar stay I booked online months before my stay. I booked a king bed room, upon arrival I realized they gave my room away and gave me a queen bed room. Called the front desk after double checking my reservation, to be told they overbooked and gave my room away and “upgraded" me. Shower was disgusting and there was mold around the kitchen sink. Beds were hard as a rock. My husband nor myself got any sleep. The free breakfast is a joke. No juice or anything other than coffee, they had granola bars, bagged muffins, packets of... read more
Business response:
Dear Elizabeth, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Breakfast is almost nothing.
Business response:
Dear Yanjing,We are sorry that our grab-and-go breakfast did not meet your expectations. We understand how important it is to have a delightful breakfast that fuels your spirit. We will take your feedback into consideration and work on improving our breakfast offerings to ensure a more satisfying experience for our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Would not stay again The front desk in this hotel is almost non existent. They sit in back room and you have to call to get service. The party in oarking lotcwent tob10:30 when I had to go and request the front desk to walk out back to hear the music we were listening to in our back ground level room.
Business response:
Dear Diane, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We appreciate you bringing this to our attention, and we will address this appropriately with our team. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely,Hotel Management
Did not like ice machine no working, check out receipt dont explaining what was room rate and taxes sepatated only shows total charged and dont show balance 0
Business response:
Dear elvin, Thank you for sharing your feedback. We regret the inconvenience caused by the ice machine and the clarity of the receipt. Providing clear and detailed billing information is essential, and we apologize if this was not reflected during your stay. Your concerns will be addressed with the team to prevent similar issues in the future. We appreciate your input and hope to improve your experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.