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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap and Smelly The room stunk like sweat. I don't know if the linens weren't replaced or what but it was very noticeable. Also, the breakfast has seriously gone down hill. I'm not sure if the owner has decided to figure out how cheaply they can run a hotel, or if someone is skimming the profits, or a little of both but it felt noticeably worse than the last time I stayed.
Business response:
Dear Ariana, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Therefore, we are sorry that our hotel did not meet your expectations. We always want to know from our guests about how we can improve our services! Considering this a rare i... read more
When we arrived at the hotel they gave us a dirty room. But staff were nice to give us another one.
Business response:
DearMelissa,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectationswere not metwhile delivering the room. We regret that there were cleanliness issues and will discuss them with our housekeeping team to review and take action. However, it is nice to know our staff was attentive and resolved the problem to your satisfaction. Considering this a rare incident, please return.We look forwardto your next stay and a better experience at our location.Sincerel... read more
Horrible, la recepcionista tuvo un accidente y nadie llego a reemplazarla. Nefasta administración.
Business response:
Dear Mauricio, We deeply regret the challenges you encountered and sincerely apologize for the inconvenience caused. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. If your travels bring you back to the area, we hope for an opportunity to provide you with a positive experience.Sincerely,Hotel Management
Not very clean
Business response:
Dear Guest,Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our housekeeping team for review and action. Please know this is not usual for us, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.