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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book this hotel took me an hour just to get in to check in. Restroom was super dirty hairs every where. Customer service was very unprofessional
Business response:
Dear Guest, We are very sorry to hear about the frustration and inconvenience you experienced upon arrival, and we understand how disappointing this situation must have been. We also regret the condition of your restroom, as it does not reflect the clean, comfortable room we strive to provide. Furthermore, we are disappointed to hear about your experience with our team, as you should always receive courteous and professional service. Your comments have been shared with the leadership team to ensure greater consistency and im... read more
limited amenities, small room, dirty, no real continental breakfast
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. We regret that the overall condition and comfort of the room did not reflect the standards we aim to maintain, as a clean and well-presented environment is essential to a positive stay. We also regret that the amenities and breakfast offering did not feel adequate during your visit. Your feedback has been shared with the concerned teams for review as we continue to enhance the overall guest experience. We hope you will allow us the opportunity to regai... read more
Bathroom didn’t feel clean. Check in was unprofessional. We checked in with our name, got handed the two card keys and pointed to where our room was and that was it. Not accommodating at all. There was a liquid puddle in front of check in counter that no one bothered to clean up. Electricity went out during check out. I was there for only one night. Don’t think I’ll be staying there again.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry that your visit did not reflect the welcoming and well-maintained environment we strive to provide. Cleanliness and professional service are extremely important to us, and it’s disappointing to hear that your arrival and the bathroom's condition fell short of expectations. The situation in the lobby and the unexpected power outage during departure understandably added to your frustration. While occasional disruptions can occur, we recognize their impact on... read more
Location was very convenient but our room was not clean and there was glass from a beer bottle in our shower.
Elevators not working Soda machine not working Ironing board broken
Not too friendly
Raddison at ATL Airport is the Rattison We cancelled our stay next door at the Days Inn for the Raddison. Paid 75 dollars more and was dirty had to pay to park. Would have spent more to stay at the guesthouse at the airport if it wasn't too late to cancel. Not worth the money
Business response:
Dear Jon, It was disappointing to read your comments. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced does not meet our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.