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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Networking have problems，talked with several staff during my four day stay, no one can solve it and most of the time they just don’t care. That’s a very bad experience.
Business response:
Dear Guest, Thank you for letting us know about the internet concerns you had during your stay; we sincerely apologize for the inconvenience. The issue has been resolved, and we have made changes to improve our connectivity for our guests. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Sincerely, Hotel Management
I wasent even there and got charged
Business response:
Dear Fernando, Thank you for taking the time to share your experience. We're sorry to hear about the challenges you encountered with your reservation. We did not collect any fees for your reservation. As your booking and payment were handled through an online travel agency platform, they would be best positioned to address any billing queries and provide detailed transaction information. Their customer service team has direct access to your booking details and can assist you with any payment-related matters. We hope to have ... read more
Arrived at 3 10 pm, check in begins at 3 pm, and clerk told me the king suite i reserved was gone and no king rooms were available. Never explained how a room had paid for in advance was gone, or how that many people could have shown up fir king rooms in 10 minutes
Business response:
Dear David,Thank you for sharing your experience. We apologize for the inconvenience you faced upon arrival and understand how frustrating it must have been not to receive the room you reserved. Your concerns regarding the availability and communication at check-in are important, and we will address them with our team to improve our future guest experience. We value your feedback and would welcome the opportunity to provide a more seamless and accommodating stay in the future.Sincerely,Hotel Management
Thay didn't have a room for me had to stay at Motel 6
Business response:
Dear Leonel, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.