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Extended Stay America Premier Suites - Bluffton - Hilton Head
- Hotels
- Bluffton, SC
About this business
Location details
108 Seagrass Station Rd., Bluffton, SC, 29910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cant believe extended stay now charges for utensils. Why stay if i need to being my own.
Business response:
Dear Guest, We’re sorry to hear that having to purchase or provide your own utensils affected your stay. We apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. Your comments will be shared with our leadership team as we continue reviewing ways to enhance the guest experience. We hope that despite this, you were able to enjoy other aspects of your stay and wil... read more
Room was as expected but some disappointments: - no TP in bathroom. Other guests were lined up at front counter for TP and towels. - A/C was very noisy all night. - breakfast was a joke. More of a grab and go.
Business response:
Dear Guest, We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk at any time and are complimentary. Your specific remarks about the grab-and-go breakfast have also been noted. Feedback like yours is crucial, as they offer us better insight into guest preferences... read more
Everything was great
The breakfast menu was very limited. The room was clean and the staff helpful.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to post your kind review. We’re delighted to know that both our team’s hospitality and the overall cleanliness made a positive impression. Providing a welcoming atmosphere and a well-maintained, comfortable environment for our guests is always our priority, and your comments mean a great deal to us. At the same time, we regret that the breakfast selection felt limited during your stay. While our grab-and-go breakfast offerings are designed to provid... read more
Everything was so clean and well-maintained. All of the staff I encountered were friendly and helpful. The bed was so comfortable and again, it was so clean! I will definitely be staying here again the next time I'm in the area.
The amenities what a great room
George at the desk was very pleasant. Breakfast…????? No 1/2 and 1/2, no milk for coffee. 2 yogurts and 2 muffins. There was 3 cereal bars. Only 3 hot cups left and none around to get more. Yes it was reasonably priced but do not advertise breakfast to go if there’s NOTHING to go
Business response:
Dear Guest, We regret that our complimentary grab-and-go breakfast did not meet your expectations, and we understand how the limited availability may have affected your morning. Your feedback has been shared for review as we work to improve both variety and replenishment so guests can rely on a more consistent start to the day. While we appreciate your kind recognition of George’s welcoming service, it’s disappointing that these shortcomings diminished the overall experience. We hope to have another opportunity to provide a ... read more
The manager at this location is fantastic! Very personable, funny, and very helpful. Extended Stay is lucky to have her.
Business response:
Dear Guest, Thank you for your wonderful comments! We are delighted to hear our manager made such a memorable impression with her warmth and dedication. At Extended Stay America, we’re proud to have leaders who create a welcoming atmosphere and go above and beyond for our guests. Your kind words will certainly be shared, and we look forward to your next visit. Sincerely, Hotel Management
Clean rooms and friendly staff.
Frequently asked questions about Extended Stay America Premier Suites - Bluffton - Hilton Head
How is Extended Stay America Premier Suites - Bluffton - Hilton Head rated?
Extended Stay America Premier Suites - Bluffton - Hilton Head has a 4.1 star rating with 1,393 reviews.
When is Extended Stay America Premier Suites - Bluffton - Hilton Head open?
Extended Stay America Premier Suites - Bluffton - Hilton Head is open now. It will close tomorrow at 12:00 a.m.