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Extended Stay America Premier Suites - Bluffton - Hilton Head
- Hotels
- Bluffton, SC
About this business
Location details
108 Seagrass Station Rd., Bluffton, SC, 29910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we were given smelled of urine. The staff quickly gave us another room, apologizing and stating that it was a pet friendly hotel.
Business response:
Dear Jessica, Thank you for choosing us for your recent accommodation and reviewing your stay. It is always good to know you had a pleasant time and were pleased with the attentive team's efforts. However, we are sorry for the issues you encountered, and we will work on improving them as we move ahead. Considering our positive highlights, please be our guest on your next trip to the city.Sincerely,Hotel Management
Nice big clean room.
Business response:
Dear Sherin, Thank you for choosing Extended Stay America. It is nice to know you had a good stay and enjoyed your spacious room. We would love to host your trip with us with a memorable experience. Please join us soon. Sincerely,Hotel Management
Our room was just as described.
This place is NOT 8 out of 10. Its fine but definitely not anything special. Don't be fooled by it saying it has breakfast. Some stale cereal bars and crappy coffee is NOT breakfast. Had a few bugs in our bathtub, bathtub didnt drain, ice machine was broken, etc. Staff was nice and overall property is clean though.
Business response:
Dear Nathaniel, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Bluffton - Hilton Head
How is Extended Stay America Premier Suites - Bluffton - Hilton Head rated?
Extended Stay America Premier Suites - Bluffton - Hilton Head has a 4.1 star rating with 1,354 reviews.
When is Extended Stay America Premier Suites - Bluffton - Hilton Head open?
Extended Stay America Premier Suites - Bluffton - Hilton Head is open now. It will close tomorrow at 12:00 a.m.