Extended Stay America Premier Suites - Bluffton - Hilton Head

Business response:

Dear David, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We will take steps to improve our breakfast offerings as well. Please be assured that this is not usual for us, and we can absolutely do better. We hope you will allow us another chance to redeem ourselves.Sincere... read more

Business response:

Dear Dan, Thank you for your candid review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We noted your feedback, which will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another cha... read more

Business response:

Dear Allison, We appreciate your feedback about the convenience of our location. As for the situation outside the hotel, we understand your concern and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. We hope to give you a pleasant stay and look forward to welcoming you back soon for an even better experience. Thank you for choosing our hotel.Sincerely,Hotel Management 

Business response:

Dear Cindy, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed your comfortable suite and had a great time here with the amenities provided. Every member is committed to ensuring our guests have a perfect time, so we appreciate you mentioning our clean room. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your time with us. Although you had a pleasant stay, but we apologize for the breakfast concerns during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. We have shared your feedback with our team to ensure these issues are handled better in the future. Please give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management