This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to go to front desk for cooking items.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. Apart from this, we hope you... read more
Room was clean. Bed was comfortable. Nice shower. Staff was accommodating.
Good size room
Business response:
Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the spacious room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
good for the night
Kitchen, siting room and bed all nice size and clean. Staff very helpful and great customer service . Made you feel at home. Close to the city and Restaurants and can’t beat their price for what you get. Outstanding
Business response:
Dear Guest, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed your time with us. Thank you for spotlighting our friendly staff, excellent location to the many dining and shopping options, and all the comfort and amenities we provide our valued guests. We particularly appreciate your mentioning that you liked our well-appointed and comfortable guest suites. Your comments were an absolute pleasure to read. Welcoming you back would be an honor, so please return soon for another out... read more
Great room. Noce separate sleeping area. Large kitchen area. Very clean
Clean
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear you appreciated our well-kept hotel. Making sure our guests enjoy a fresh and inviting atmosphere is a key focus for us. We look forward to welcoming you back to Extended Stay America for another comfortable visit. Sincerely, Hotel Management
A lot of their comforters and sheets had stains no breakfast and no pool. I wouldn't go back also it was nice when it was the Hyatt
Business response:
Dear Guest, Thank you for reviewing our hotel. We are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
This was a nice and clean hotel and would stay again. I gave a 3 out of 5 because they advertise free breakfast from 6-9:30 but when we went down at 8 the only thing they had was coffee. Looks like there may have been fruit or something out at some point but everything was taken
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased that the cleanliness and overall comfort made a positive impression and that you would consider staying again. Also, we understand how important clear expectations are regarding morning offerings and appreciate you noting the limited availability during your visit. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. Your comments help guide thoughtfu... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,539 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.