Extended Stay America Premier Suites - Cleveland - Independence

Business response:

Dear Guest, Thank you for taking the time to share your review with us. We are sorry to hear that parts of your visit did not feel as smooth or welcoming as they should have, and we understand how this affected your overall impression. We apologize that the service felt unengaging, and your feedback will help us reinforce the importance of professionalism and respectful guest engagement at all times. While we are glad to know your room felt clean, we regret that our complimentary grab-and-go breakfast options didn’t meet you... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. We are glad your stay was satisfactory, and we hope to welcome you back again so we can provide an experience that feels even more enjoyable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing such warm notes about your visit. We are grateful that the space felt immaculate and that our team created a welcoming atmosphere throughout your time with us. Your kind words mean a lot to everyone here at Extended Stay America, and we would love to have you return whenever your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for selecting our hotel and for providing your feedback. Every guest should feel comfortable and at ease, and we regret to learn that you encountered such an unpleasant environment. Please rest assured that we will address your concerns with our housekeeping team to prioritize improvements in cleanliness. Your input is highly valued, and we appreciate you bringing this to our attention. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. Our associates are dedicated to going that extra mile to make you feel at home. We appreciate all of your compliments, and thank you for taking the time to post your review. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We are glad you enjoyed most of your experience and that your room felt clean and comfortable. At the same time, we apologize that the kitchen did not feel adequately equipped for your needs, and that the service did not feel as warm or attentive as expected. Your comments have been shared with the leadership team so we can ensure greater flexibility with in-room amenities and reinforce the importance of more engaging guest interaction mo... read more