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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is my second stay at the Independence Ohio Extended Stay property. My room was well appointed and spacious.
Staff was couteous. The beds were not fully ready when we get there. We need to ask for blanket for one of the beds
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear our staff were courteous and helpful during your stay. We are sorry that the beds were not fully prepared upon arrival and that you had to request an additional blanket; this is not the standard we strive to maintain. Your comments have been shared with our housekeeping team to help ensure better readiness moving forward. We appreciate you bringing this to our attention and hope to provide you with a smoother, more comfortable experience on a future visit. ... read more
The room and staff was nice. There must have been a mechanical issue as there was no heat in the lobby. It was very cold and the continental breakfast was sparse at best. If staying for an extended time the room had a kitchenette and the price was reasonable.
Staff was nice & the room was perfect. Lots of commotion in the hallways at night though.
Business response:
Dear Guest, Thank you for sharing your feedback about Extended Stay America. We’re delighted to hear that you found our staff welcoming and your room comfortable. However, we regret that the noise in the hallways disrupted your stay, and we’ll be reviewing this with our team to ensure a more peaceful environment for our guests. Your comments are very valuable to us, and we look forward to providing you with an even better experience on your next visit. Sincerely, Hotel Management
Had to go to front desk for cooking items.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. Apart from this, we hope you... read more
Room was clean. Bed was comfortable. Nice shower. Staff was accommodating.
Good size room
Business response:
Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the spacious room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,555 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.