Extended Stay America Premier Suites - Cleveland - Independence

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your input. We apologize for the inconvenience of missing face towels and the disturbances you experienced from noise, as we understand how these issues can affect a comfortable stay. Your comments have been shared with our team to help improve room amenities and overall guest experience. We value your observations and hope you will consider visiting us again, giving us the opportunity to provide a quieter, more accommodatin... read more

Business response:

Dear Guest, We are delighted to know you enjoyed a welcoming environment for both your loved ones and your furry companion. Thank you for sharing your experience with us. It is great to hear that your stay suited everyone’s needs. At Extended Stay America, we truly appreciate your kind feedback and look forward to welcoming you back again for another enjoyable and comfortable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear that you had such a positive experience and enjoyed our team's friendliness! It is always rewarding to know our efforts to create a welcoming environment are appreciated. Thank you for sharing your kind words. We are glad you chose Extended Stay America and look forward to welcoming you back for another enjoyable visit in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience during your stay with us. Your kind words mean a great deal to our team, and we’re glad we could make your visit enjoyable and memorable. We take pride in providing excellent service, and it’s always rewarding to know when we’ve met our guests’ expectations. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon. 

Business response:

Dear Guest, We are delighted to know the suite provided a comfortable and welcoming space during your visit. It is also wonderful to hear that our front desk team made a positive impression with their helpful and courteous service. Feedback like yours truly encourages our staff to keep delivering their best. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience during your stay with us. Your kind words mean a great deal to our team, and we’re glad we could make your visit enjoyable and memorable. We take pride in providing excellent service, and it’s always rewarding to know when we’ve met our guests’ expectations. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon.