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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly but check-in was confusing. We had to redo the sign in three times. The initial room we were assigned was occupied when we entered it. Elevator smelled smoky. Room was clean. Only one hand towel provided.
Good
The property was decent, the bed & room was nice, but the bed was like sleeping on bricks it was so hard & uncomfortable.Pillows had no fluff at all..You would need at least 6 of those to be comfortable when sleeping.. Toilet was so low it was like sitting on a toddler potty..Elevators were filthy..
Business response:
Dear Linda, Thank you for sharing your feedback. We are glad you found certain aspects of your room and property satisfactory. However, we regret that certain areas did not meet your expectations. Your comments are valuable and will be shared with our team to help improve comfort and cleanliness for future guests. We hope you might consider giving us another opportunity to provide a stay that is more comfortable and enjoyable. Sincerely, Hotel Management
Front desk staff was very nice and welcoming. We were placed on the 6th floor which smelled awful. There were dirty towels and toilet plungers in the hallway. It reeked of cigarettes. We had a non smoking room but it smelled of cigarette smoke. The site we booked through said Queen beds, but these were double. The most of the power outlets didn’t work or they sparked when you tried to plug something in. The lights for the sink didn't work. There was trash hidden under the mattress (string cheese and cracker wrappers). We che... read more
Business response:
Dear Rachel, Thank you for taking the time to share your experience. While we're pleased to hear that our front desk staff made a welcoming impression, we're sorry that the rest of your stay was less than satisfactory. The issues you described are unacceptable and far below the standards we aim to uphold. We understand how frustrating it must have been, especially after arriving late and expecting a comfortable environment. Your feedback is being taken seriously and will be shared with our housekeeping and maintenance teams ... read more
Really nice stay. Staff were friendly and helpful. Room was nice and clean. Check in and out process was quick and easy. Will definitely be staying here again.
Friendly staff and was very clean
Business response:
Dear Ifeanyi, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
The hotel was fine to sleep at for 1 night. I didn’t feel unsafe here. They don’t give you enough towels/washcloths. The room was decent and I didn’t see any bugs which was the main thing I looked for. The hotel had a smell to it but it wasn’t terrible. I’d probably stay here again.
Business response:
Dear Brandi, Thank you for sharing your experience. We’re glad to hear that you felt safe and found the room decent and bug-free. We appreciate your comments about the towel supply and the odor in the room. Your feedback helps us improve, and we’ll be reviewing these areas with our housekeeping team to ensure a more comfortable experience for future guests. We’re grateful you’d consider staying with us again and look forward to welcoming you back. Sincerely, Hotel Management
The continental breakfast could be better.
Business response:
Dear Kelvin, Thank you for sharing your experience with us at Extended Stay America. We hope that you had a pleasant stay with us. We have also noted your concern regarding our breakfast and understand the importance of starting the day with satisfying options. Your input will be shared with the team as we explore ways to enhance this part of the guest experience. We hope to welcome you back for a more enjoyable stay. Sincerely, Hotel Management
Front desk service was not great, poor customer service and didn’t seem like they knew what they were doing. Was also charged over $100 more than what was listed online. The room itself provided the absolute bare minimum. Bed sheets and floor were dirty. Probably wouldn’t stay here again.
Business response:
Dear Ashley, We sincerely apologize that your experience did not meet expectations. Your feedback is important to us as we work to improve our service and guest experience. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,437 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.