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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would stay again
Business response:
Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
We didn't need to cook. There was plenty of parking and it felt secure.
Just as a reminder, this is no ordinary hotel - it's an extended stay hotel, so most of the client are long stay. Our room with kitchenette is spacious, in excellent condition, if only it comes with basic supplies. Plenty of spaces, however, it feels that it hasn't been cleaned for awhile - I have to borrow broom and dustpan to brush the floor. The breakfast is very limited, and they almost gone by 7am. Unlike the normal hotel, we didn't get coffeemaker and coffee in our room, and neither shampoo. I have to pick the coffeema... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you found your room spacious and in excellent condition, and that the kitchenette added value to your extended stay. However, we sincerely apologize for the shortcomings you encountered. We also understand your disappointment with the limited breakfast options and the early depletion of items. Regarding amenities, we are sorry for the confusion and inconvenience. Your comments have been shared with our team to ensure clearer communic... read more
Stand for two nights. I was impressed . I would definitely recommend. Clean, quiet , spacious and affordable .
Business response:
Dear Nakisha, Thank you for taking the time to share your experience. We are so pleased that your stay left such a positive impression. It is wonderful to know you found the environment peaceful and roomy while also appreciating the value we aim to provide. Your recommendation means a lot to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable and comfortable stay. Sincerely, Hotel Management
Good for a night’s stay. Comfy room and bed, lots of space.
Business response:
Dear Matthew, Thank you for sharing your experience with us at Extended Stay America. We are delighted that you enjoyed the comfort of your room and appreciated the ample space provided, which helps create a relaxing environment for a restful night. Our team strives to ensure every guest enjoys both convenience and comfort throughout their stay. We appreciate your kind words and look forward to welcoming you back for another pleasant and refreshing visit soon. Sincerely, Hotel Management
Felt safe in the parking lot and we came in late. The staff always greeted us happily and helpful when needed.
We had ants in the bathroom. The floors were in need of a good scrubbing. And throughout the hotel and the elevator, the floors need attention. The windows definitely needed cleaning. Downstairs in the main lobby, it was pretty clean; but the hallways need cleaned. And the staff during the morning were very friendly. Check-in person when we arrived was not very friendly. I told him that my husband was hard of hearing and he still didn't speak up. (My husband was wearing his hearing aids at the time--even I had a hard time he... read more
Business response:
Dear Michael, Thank you for taking the time to share your detailed impressions. We are pleased to know you found our morning team warm and welcoming. However, we regret that other aspects of your stay fell short of expectations. Your observations about the cleanliness and communication during check-in have been noted and shared with our team to ensure greater attention to both hospitality and maintenance standards. We truly value your feedback, as it helps us create a more comfortable and inviting environment for every guest... read more
The room was clean and setup was good for our family of six. They had a limited supply of linens (no extra pillows for our fold-out bed). Room temp was good. The hallways had spilled food on the sixth floor. There was no food available for the continental breakfast, just coffee and cocoa. Checkout was quick and easy as was check-in. It seems a little odd to have a $100 security deposit that won’t be refunded for another week.
Business response:
Dear Sandra, Thank you for sharing your feedback. We are glad the room suited your family and that check-in and checkout were quick and easy. We appreciate your observations regarding the cleanliness and breakfast offerings, as these comments help us improve the experience for future guests. Regarding the deposit, once your stay concludes, the hold is released and the processed amount is returned to you within 14 days of departure. We strive to maintain transparency by clearly listing all policies on our booking platforms so... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,471 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.