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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice at check in. Room was nice inside compared to outside of hotel. Only one towel and one washcloth in room for two people staying. Had to go upfront to get more ( staff was nice) . Decent hotel for $110 . Free breakfast is more like a snack option. No eater or juice offered. Just a small shelf of to go items.
Business response:
Dear Guest, Thank you for sharing your feedback and for noting the helpful service you received during check-in. We are glad to hear that your room met your expectations, though we sincerely apologize for the inconvenience caused by the limited linens available upon arrival. We understand how frustrating that can be and appreciate you bringing it to our attention. We also regret that the morning grab-and-go options did not fully meet your expectations, as they are intended to provide a light start to the day. Your comments h... read more
👍
Great price for the room size and location! Friendly staff as well.
The rooms were clean
Business response:
Dear Guest, Thank you for sharing your experience! We are so pleased you found your accommodations well-maintained and comfortable during your visit. At Extended Stay America, providing a fresh and welcoming environment is always a priority, and your feedback means a great deal to our team. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon. Sincerely, Hotel Management
The rooms were clean and workers were very nice
Yes
Business response:
Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
This is my second stay at the Independence Ohio Extended Stay property. My room was well appointed and spacious.
Staff was couteous. The beds were not fully ready when we get there. We need to ask for blanket for one of the beds
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear our staff were courteous and helpful during your stay. We are sorry that the beds were not fully prepared upon arrival and that you had to request an additional blanket; this is not the standard we strive to maintain. Your comments have been shared with our housekeeping team to help ensure better readiness moving forward. We appreciate you bringing this to our attention and hope to provide you with a smoother, more comfortable experience on a future visit. ... read more
We were woke up at 3am from the fire alarm going off. No staff was in the lobby or anything to tell us what was going on. Fire fighters came and turned it off and that was that. Pmo after a drunken night on Valentine’s Day
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the disruption you experienced during the early morning hours. We understand how unsettling and frustrating that situation must have been, particularly without immediate communication available at that moment. Guest safety is always our highest priority, and emergency responses are handled with urgency and care. We regret the inconvenience this caused and appreciate your patience. Your comments will be reviewed with our team to impro... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,584 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.