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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are nice and clean. The entire property was well kept. Very nice staff as well.
Great place to stay
Business response:
Dear Guest, We are delighted to hear you had such a great stay with us. It is always rewarding to know our guests leave with a positive experience. At Extended Stay America, we are committed to providing a comfortable and welcoming environment for every visit. Thank you for taking the time to share your feedback, and we look forward to having you stay with us again soon. Sincerely, Hotel Management
staff was nice.. you get what you pay for. I stayed there for 4 hours.
Business response:
Dear Guest, Thank you for sharing your feedback following your recent visit. We appreciate your kind mention of our team and are glad their service left a positive impression during your short stay. However, we are sorry that the overall experience did not fully meet your expectations, as our goal is to provide comfortable and dependable accommodations that offer good value for every guest. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good
Nice place
Business response:
Dear Guest, We are thrilled to hear you enjoyed your stay and found the property so pleasant! It is always rewarding to know that our efforts to create a welcoming and comfortable environment are appreciated. Your kind words mean a lot to our team. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable visit in the future! Sincerely, Hotel Management
The breakfast was terrible and 1 point an employee told me that breakfast was only a granola bar so I asked if there was anymore and he brought out 3 muffins and 3 yogurts. Then before I could grab a yogurt a lady jumped ahead and took all 3
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that there were some aspects of your visit that met your expectations, though we’re sorry to learn that your overall experience did not fully meet the standards we strive to provide. Your comments are very valuable, and we are using them to identify areas where we can improve. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. We appreciate you... read more
I probably won’t start here again. There were ants everywhere in the room and no breakfast for breakfast that was supposed to be included. There was little to no information when checking in. He was more worried about the $100 fee that was NOT told about upon booking the room. They only had a sign at CHECKOUT that there would be a $100 fee to be reimbursed. Which still has not returned to my account. And there were kids running up and down the hall ALL NIGHT
Business response:
Dear Guest, It is concerning to hear about the issues you experienced with the insects in the room and disruptions in the hallways, as these factors can significantly affect a guest’s comfort. Regarding breakfast, our property offers a grab-and-go style intended for convenience, which includes simple items for guests to start their day. We have also noted your feedback regarding the incidental fee and the clarity of information provided at check-in, as guest input is essential in highlighting areas that may require further a... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,638 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.