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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and staff was nice. There must have been a mechanical issue as there was no heat in the lobby. It was very cold and the continental breakfast was sparse at best. If staying for an extended time the room had a kitchenette and the price was reasonable.
Staff was nice & the room was perfect. Lots of commotion in the hallways at night though.
Business response:
Dear Guest, Thank you for sharing your feedback about Extended Stay America. We’re delighted to hear that you found our staff welcoming and your room comfortable. However, we regret that the noise in the hallways disrupted your stay, and we’ll be reviewing this with our team to ensure a more peaceful environment for our guests. Your comments are very valuable to us, and we look forward to providing you with an even better experience on your next visit. Sincerely, Hotel Management
Had to go to front desk for cooking items.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. Apart from this, we hope you... read more
Room was clean. Bed was comfortable. Nice shower. Staff was accommodating.
Good size room
Business response:
Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the spacious room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
good for the night
Kitchen, siting room and bed all nice size and clean. Staff very helpful and great customer service . Made you feel at home. Close to the city and Restaurants and can’t beat their price for what you get. Outstanding
Business response:
Dear Guest, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed your time with us. Thank you for spotlighting our friendly staff, excellent location to the many dining and shopping options, and all the comfort and amenities we provide our valued guests. We particularly appreciate your mentioning that you liked our well-appointed and comfortable guest suites. Your comments were an absolute pleasure to read. Welcoming you back would be an honor, so please return soon for another out... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,613 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.