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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kinda crappy
Business response:
Dear Jack, Thank you for sharing your thoughts. We regret that your stay did not meet expectations and appreciate your feedback, which helps us identify areas that need improvement. We hope to provide a much more comfortable and enjoyable experience on your next visit. Sincerely, Hotel Management
Staff was friendly but check-in was confusing. We had to redo the sign in three times. The initial room we were assigned was occupied when we entered it. Elevator smelled smoky. Room was clean. Only one hand towel provided.
Business response:
Dear Mary, Thank you for providing your feedback. We are pleased to hear that our staff demonstrated friendliness and that your room was maintained to a high standard of cleanliness. However, we sincerely apologize for the confusion experienced during check-in and the issue with your room assignment. Your observations have been communicated to our team to facilitate improvements in these areas, and we are dedicated to ensuring a more seamless and comfortable experience for our future guests. Also, we have strict policies pro... read more
Good
The property was decent, the bed & room was nice, but the bed was like sleeping on bricks it was so hard & uncomfortable.Pillows had no fluff at all..You would need at least 6 of those to be comfortable when sleeping.. Toilet was so low it was like sitting on a toddler potty..Elevators were filthy..
Business response:
Dear Linda, Thank you for sharing your feedback. We are glad you found certain aspects of your room and property satisfactory. However, we regret that certain areas did not meet your expectations. Your comments are valuable and will be shared with our team to help improve comfort and cleanliness for future guests. We hope you might consider giving us another opportunity to provide a stay that is more comfortable and enjoyable. Sincerely, Hotel Management
Front desk staff was very nice and welcoming. We were placed on the 6th floor which smelled awful. There were dirty towels and toilet plungers in the hallway. It reeked of cigarettes. We had a non smoking room but it smelled of cigarette smoke. The site we booked through said Queen beds, but these were double. The most of the power outlets didn’t work or they sparked when you tried to plug something in. The lights for the sink didn't work. There was trash hidden under the mattress (string cheese and cracker wrappers). We che... read more
Business response:
Dear Rachel, Thank you for taking the time to share your experience. While we're pleased to hear that our front desk staff made a welcoming impression, we're sorry that the rest of your stay was less than satisfactory. The issues you described are unacceptable and far below the standards we aim to uphold. We understand how frustrating it must have been, especially after arriving late and expecting a comfortable environment. Your feedback is being taken seriously and will be shared with our housekeeping and maintenance teams ... read more
Really nice stay. Staff were friendly and helpful. Room was nice and clean. Check in and out process was quick and easy. Will definitely be staying here again.
My light at the mirror did not work and that was the most important part of me getting dressed and doing my hair getting ready for the next day, I called front desk they told me that the maintenance guy tried to fix it and they said the manager was on vacation . I was disappointed with lack of care and accommodation for the situation
Business response:
Dear Regina, Thank you for taking the time to share your feedback. We are sorry that the mirror light in your room wasn’t working. We understand how frustrating it must have been to get ready without proper lighting, and we regret that our response did not meet your expectations. While our maintenance team attempted to resolve the issue, we acknowledge that it was not to your satisfaction. Your experience has been shared with our team to ensure better communication and care moving forward. We appreciate your patience and hop... read more
The continental breakfast could be better.
Business response:
Dear Kelvin, Thank you for sharing your experience with us at Extended Stay America. We hope that you had a pleasant stay with us. We have also noted your concern regarding our breakfast and understand the importance of starting the day with satisfying options. Your input will be shared with the team as we explore ways to enhance this part of the guest experience. We hope to welcome you back for a more enjoyable stay. Sincerely, Hotel Management
Front desk service was not great, poor customer service and didn’t seem like they knew what they were doing. Was also charged over $100 more than what was listed online. The room itself provided the absolute bare minimum. Bed sheets and floor were dirty. Probably wouldn’t stay here again.
Business response:
Dear Ashley, We sincerely apologize that your experience did not meet expectations. Your feedback is important to us as we work to improve our service and guest experience. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,570 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.