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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel rules were ridiculous starting guests had to remove trash from rooms before check out. What's the purpose of having housekeeping if I have to empty the trash cans. Also having to pay $108 just to have a plate and fork in an extended stay hotel is crazy. And only being able to use the hotels pans on the hot plate? Overall the rules were insane but the room was good. Won't stay here again though. 2 pages of rules and each one are "we kick you out no refunds" like if you go out and smoke you have to stay outside a whi... read more
Business response:
Dear Theresa, Thank you for taking the time to share your feedback. While we’re glad you found the room itself to be comfortable, we’re sorry to hear that the policies left you feeling frustrated. Our guidelines are in place to help maintain a clean and safe environment for all guests, but we understand that they may feel restrictive. Your comments will be shared with the appropriate individuals for further consideration. We appreciate your perspective and hope to have the opportunity to exceed your expectations in the futur... read more
Great night sleep We lost power at our house for multiple days. We were able to stay for the night, cool off and have a great night sleep!
Overall it wasn’t a terrible stay. Pretty mid though. The hallways have a terrible smell that gave me a headache, the front desk staff acted like completely bothered by anything we asked for which you have to ask for everything because they don’t provide anything in your rooms. overall I’d give my stay here a 3/10
Business response:
Dear Kaliegh, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please accept our sincere apologies for the discomfort caused by the hallway conditions and the impression you received from our front desk team. We aim to make all our guests feel welcome and supported, and we regret that we fell short of our goal during your stay. We also apologize for the inconvenience of having to request basic items at the front desk. Your comments are valuable to us, and we’re shar... read more
Staff was very nice and our room was very clean and comfortable.
Business response:
Dear Cynthia, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to hear that you enjoyed a clean and comfortable stay and that our team left a positive impression. It’s always encouraging to know when guests feel well cared for, and we’ll share your compliments with the team. Thank you again; we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Soso Everything at checkin until i was asked to pay the 108 dollar security deposit . Nothing was mentioned about that. Got to the room it was nice ..until i got to the bathroom and pee was on the toilet. The sink had not been cleaned . I carry cleaning products in my car , so i cleaned it myself Granola bars for breakfast so dont expect a cooked breakfast.
Business response:
Dear Derra, Thank you for taking the time to share your experience. We're sorry to learn that your stay did not meet your expectations. The security deposit is clearly stated on our website to maintain transparency prior to booking, and our team is expected to communicate this at check-in—we apologize if there was any lapse in communication. The condition of the bathroom is below our standards, and this has been addressed with our housekeeping and front desk teams. We've also noted your disappointment with the complimentary ... read more
The staff was friendly and helpful. The beds were painful. I had to take the comforter and buy another blanket to double up on top of each other just to sleep. The springs were loud and the pillows were literally like pancakes. Elevators pretty much always smelled like a mix of booze and smokes. A bunch of us had a good nervous laugh at the elevators squeaking shut and the panel to lean against in the elevator was super loose. Felt like a gamble riding that thing. 😉. Cleaning staff should probably clean the bathroom doors. ... read more
Business response:
Dear Monica, Thank you for sharing your experience with us. We’re truly sorry to hear that aspects of your stay did not meet expectations, especially regarding room comfort, cleanliness, and elevator concerns. We acknowledge the impact these issues can have on the overall guest experience and sincerely apologize for any inconvenience caused. While some amenities may be unavailable due to necessary updates, your feedback is valuable and will be shared with our team to help guide improvements. We’re committed to providing a mo... read more
The restaurants surrounding the area are pretty good
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,437 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.