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Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
- Hotels
- Colonial Heights, VA
About this business
Location details
441 Charles H. Dimmock Pkwy., Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient for one night stop
The bathroom and room was not cleaned properly. There was still hair and dirt everywhere. We were too tired to complain or move rooms. The bed was cleaner than anything else but one of the pillows have a stain on it. Would not stay again
Business response:
Dear Denice, Thank you for being our guest and sharing your feedback. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
The room was pleasantly surprising. I loved that the room had a large refrigerator and a stovetop. The shower was wonderful. It felt like it had a massaging shower head. I could hear the water from the room above. I would stay there again. The young lady that checked me in was very friendly and pointed out the things I need to know.
My room had to be changed because when I went into my room there was toe nail clippings on the floor and trash was never taken out. Pillows and sheets smelled sweaty as if they never changed sheets but just remade the beds. I got my room changed and it was a little cleaner but floors were sticky and there were hair shavings all over bathroom counter. Also old bottles of shampoo that were empty in shower.
Business response:
Dear CIany, Thank you for sharing your experience. We deeply apologize for the unacceptable cleanliness issues you faced, including unclean floors, bedding, and bathroom conditions. This is far below our standards, and we are addressing these concerns with our housekeeping team to ensure thorough attention to detail moving forward. While we’re glad a room change improved your stay slightly, we regret it was not up to par. We hope you’ll give us another chance to provide a much better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
How is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams rated?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams has a 4.5 star rating with 307 reviews.
When is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams open?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams is open now. It will close tomorrow at 12:00 a.m.