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Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
- Hotels
- Colonial Heights, VA
About this business
Location details
441 Charles H. Dimmock Pkwy., Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had to be changed because when I went into my room there was toe nail clippings on the floor and trash was never taken out. Pillows and sheets smelled sweaty as if they never changed sheets but just remade the beds. I got my room changed and it was a little cleaner but floors were sticky and there were hair shavings all over bathroom counter. Also old bottles of shampoo that were empty in shower.
Business response:
Dear CIany, Thank you for sharing your experience. We deeply apologize for the unacceptable cleanliness issues you faced, including unclean floors, bedding, and bathroom conditions. This is far below our standards, and we are addressing these concerns with our housekeeping team to ensure thorough attention to detail moving forward. While we’re glad a room change improved your stay slightly, we regret it was not up to par. We hope you’ll give us another chance to provide a much better experience.Sincerely,Hotel Management
Genial¡¡ Espectacular el hotel es super nuevo, la habitación igual que la foto, el servicio en recepción muy bueno, volveré con mucho gusto.
Business response:
Dear Paola, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel. We are even more excited to hear about your return!Sincerely,Hotel Management
The desk staff upon check in was very friendly. Really made you feel welcomed.
Frequently asked questions about Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
How is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams rated?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams has a 4.5 star rating with 318 reviews.
When is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams open?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams is open now. It will close tomorrow at 12:00 a.m.