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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was terrible, the woman at the front desk was super rude with no reason, I would like to believe that she just was having a bad day, there is NO BREAKFAST unless u consider acceptable coffee and yogurt as an acceptable breakfast. And this is more personal but I had the bad luck of having my room right next to the property laundry and cleaning service were using them until 10pm it was laud and the wall next to it was literally shaking. To finish, the rude lady of the front desk was giving a friendly reminder to everyone... read more
Business response:
Dear Guest, We sincerely apologize that your overall experience fell short of expectations. The service interaction you described, including the tone at the front desk and the way checkout reminders were communicated, does not reflect the respectful hospitality we strive to provide. Additionally, we regret that the breakfast selection and late evening noise near your room affected your comfort. We take comments like this seriously and have shared your feedback with our leadership team as we continuously work to improve the o... read more
We tried to book a room for 4 nights but were told they were sold out for Saturday night, we asked again about extending our stay when we checked in and were told by 2 different employees that they were booked up. Asked about a waiting list and were told that no one would cancel this late. So we looked else where, but saw on Friday that they now had tooms for almost 800 a night. Went and asked about a room at front desk and got to run around about the price and that magically they had rooms. We waited to book and on Saturday... read more
Business response:
Dear Guest, We sincerely apologize for the confusion and frustration you experienced while trying toextendyourstay. Receiving different information from multiple team members about availability and rates would understandably be concerning, and we regret that this caused doubt or dissatisfaction. While pricing and availability can fluctuate with demand, we understand how the situation you described may have felt inconsistent. Your feedback has been shared with our leadership team as we work to improve communication and clarit... read more
Purposely made the reservation as it said online I could pay in cash, upon arrival they hotel required card payments only for stays of less than seven days.
Business response:
Dear Guest, Thank you for taking the time to share your feedback and for choosing to stay with us. We regret any misunderstanding regarding our payment policies and apologize for the inconvenience this may have caused. Our guidelines are outlined on our website to help guests plan accordingly; however, we understand that details can sometimes be unclear. While a cash deposit may be accepted in certain circumstances, a valid card is required based on the length of stay. Our front desk team is always available to clarify polic... read more
Room felt too sterile, no warmth to the decore. There were spots on the floor in the bathroom and by the kichen counter that looked like dried blood. The "breakfast" was minimal. A few mini muffins and coffee. The lobby was and breakfast area were also sterile feeling. Not a pleasant place to stay.
Business response:
Dear Guest, We sincerely apologize that your stay did not provide the comfort and welcoming atmosphere you expected. We are especially concerned about the spots you observed in the bathroom and kitchen area, as cleanliness is a top priority and such conditions are unacceptable. This matter will be shared with our housekeeping team. We also appreciate your comments regarding décor and breakfast offerings, which will be reviewed for improvement. We regret that your experience was disappointing and hope you will consider giving... read more
Room card deactivates automatically at 1059 and 59 seconds This should be communicated on check in!!!! Highly inconvenient to be locked out of your room at 1101as your trying to take luggage out .pofoyouiroomyiuroom.find yourself locked out of your room while
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your room key deactivating at checkout time. We understand how frustrating it can be to be unexpectedly locked out while gathering belongings. Your comments have been shared with our management team to ensure clearer communication and improved procedures going forward. Guest convenience is very important to us, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide a smoother experie... read more
The room smelled horribly of marijuana
Business response:
Dear Guest, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve. Sincerely, Hotel Management
Room sheets smell like they haven’t been changed, hair in the bathrooms dirty floor, pillow smells bad.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you experienced, as this is not the standard we strive to uphold. Your comments regarding the linens, bathroom, and overall room condition have been shared with our housekeeping team. Guest comfort and cleanliness are extremely important to us, and we regret that we fell short during your stay. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to restore your confidence and welcome you back. Sincerely, Hotel Management
Virginia was great to check in! She’s great! But our room had no toilet paper or tissues.
I cannot believe all the 5 star reviews on this place. My husband and I stayed here one night because it was close to a concert we were attending at the church across the way. The gentleman who checked us in was wonderful. However, we were treated like absolute garbage by the staff the next morning. We were literally kicked out of our room before checkout because they had to "do maintenance" on the AC. Absolutely absurd. We will never stay at one of these establishments again. Trust me, pay the extra and stay at a quality ho... read more
Business response:
Dear Guest, We regret to hear that most of your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience and frustration caused by the maintenance issue and how it was handled. This is not the level of service we strive to provide, and your feedback has been shared with our management team for review and improvement. We value all guest feedback and hope you will consider giving us another opportunity to provide a better experience and welcome you back in the future. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.