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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a nightmare. I booked a hotel for my 19 year old son (who was travelling for sport) on Expedia and paid for the room. When he got there they told him he could not stay because he was under 21. I spent the next hour on the phone, begging them to allow him to stay. I had to fill out an authorization form with a credit card before they “made a big exception”. My son would’ve slept in his truck if I hadn’t been able to move mountains.. in what planet do you decide that a prepaid guest who can legally face the death pena... read more
Business response:
Dear Guest, We appreciate you taking the time to provide feedback. We are sorry we could not accommodate your child despite the reservation, and our under-21 policy was not communicated to you in advance. We understand the frustration and hope you will offer us another opportunity to host you and your family. Sincerely, Hotel Management
The first day was good. Second day was told the hotel overbooked and my reservation (2 queen beds) was cancelled. I had no other choice but to book TWO other king rooms.
Business response:
Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We regret the concerns with your requested room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and are grateful that you have brought these specific concerns to our attention as we continually grow and improve from guest feedback like yours. Please consider giving us another opportuni... read more
Our towels in our bathroom were stained. around 1 am the fire alarm went off for 10-15 minutes with no contact from the front desk. Called 5 times with no response for assistance and the phone in our room wouldn’t even call at all so we had to use our cell phones but still no answer after multiple attempts to contact after the alarm.
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during yourstay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Thank you for bringing these matters to our attention. In response to your reviews, we will share these notes with our housekeeping team so they can re... read more
We payed over $200 to spend one night. There was no hair dryer available (you have to ask to have one brought to your room and none were available). There is no coffee pot in the room. There was no real breakfast available when they advertised a breakfast. The breakfast offered was coffee (with no cream), instant oatmeal (with no bowls or milk) and packaged muffins. Very disappointing for the price.
Business response:
Dear Guest, Thank you for sharing your experience. We understand your frustration and regret that certain amenities were not readily available during your stay. Your concerns about the in-room features and limited breakfast options have been noted, and we recognize how these details can affect overall satisfaction, especially when expectations aren’t met. We are actively working to enhance both our offerings and communication around them to better align with guest needs. Your feedback plays an important role in that process.... read more
water system is so bad Our bathroom had very low water temperature and very little water flow, the worst bathroom we have ever stayed in
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced with the water system during your stay. Your feedback regarding the low water temperature and flow in the bathroom is concerning, and we understand how this affected your overall comfort. Please know our front desk team is always around the corner to address any concersna to enshnace guest experience. We appreciate you bringing this matter to our attention and are committed to ensuring a more satisfactory experience in the future. Thank you for your unde... read more
Offered breakfast was terrible did not have shampoos or lotions no internet!!
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry that your experience with us didn’t meet your expectations, and we apologize for the issues you encountered during your stay. We regret that our breakfast offerings did not meet your satisfaction, and we understand how important it is to have various options to start your day. We will review our breakfast selection to ensure it aligns better with our guests’ needs. Further, we sincerely apologize for the missing amenities, which are standard in our rooms. This shou... read more
One night, twice the price I paid for my night on hotels.com and when I got to the hotel they made me pay for my night again. Y’all need to communicate better so people don’t have to pay twice and go through the hassle of requesting a refund.
Arrived early. Couldn't check in until 3pm due to "our" room not being ready. Sat outside for an hour. Our friends traveling w/ us arrived. Their room was ready at 3pm, ours was not. About 3:30 we got a call that a room was available, so we got to check-in. Person at desk was very nice.
Business response:
Dear Kendra,Thank you for sharing your review with us. We apologize for the delay in having your room ready and understand how inconvenient the wait must have been. We’re glad to hear that our front desk team provided friendly service, and we appreciate your patience. Your feedback helps us improve and prevent such incidents in the future, and we hope to provide a smoother experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.