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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room, rusty lamp, holes in sheets, uncomfortable bed, broken vending machine
Business response:
Dear Guest, We are sincerely sorry to learn that the condition of your room and amenities did not meet your expectations. Please accept our apologies for the cleanliness issues and the inconvenience caused by the vending machine being out of order. This is not the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams. We truly value your feedback, as it helps us improve our facilities and service. We hope you will consider giving us another opportunity in the future, an... read more
Put the incorrect dates in and they refused to give me a refund. I've spent at least 6+ nights a month in the past year at Extended Stay. However they will never get any more from me nor my co workers.
Business response:
Dear Dallas, Thank you for sharing your feedback. We understand how frustrating it can be when a reservation doesn’t go as planned. Since your reservation was made through a third-party booking site, please direct any financial inquiries or reservation-related concerns to them. They will be better equipped to assist you with the resolution. We always aim to provide a home-like experience for our guests, and we hope you will choose us whenever your visit brings you this way. Sincerely, Hotel Management
++SERIOUS HUMIDITY ISSUES HERE++ ++PLEASE READ++ Staff was fine but room smelled sooooo horrible I sprayed 1/2 bottle of body spray just to make it tolerable!! I believe there is a severe humidity problem. It was so bad we had to keep our socks on because the floors had some kind of sticky film. I had to use towels to put between my body and the sheets (front and back) because the sheets were so damp. I went to the desk and Brandon changed rooms for me but that room smelled even worse!! I would STRONGLY RECOMMEND investing i... read more
Business response:
Dear Virginia, We sincerely apologize for the discomfort you encountered due to the humidity and odor issues in your rooms. We appreciate your understanding that Brandon tried to assist within his capacity. Your feedback regarding dehumidifiers and breakfast options is valuable, and we will review these concerns to improve guest comfort and satisfaction. Maintaining a clean, comfortable, and safe environment is our priority, and we regret that we fell short during your stay. We hope to have the opportunity to provide a much ... read more
Only thing is they were rude and rushed us upon us getting a room after checkout while we were in the room they kept rushing us to pay or leave felt very pressed do we left.
Business response:
Dear Matthew, We sincerely apologize if you felt rushed or that our team came across as rude during your stay. This is certainly not the level of service we aim to provide, and we regret that it left you feeling uncomfortable. Guest satisfaction is very important to us, and we will address this matter with our staff to ensure better communication and a more welcoming approach moving forward. We truly appreciate your feedback and the opportunity to improve. We hope to serve you better in the future. Sincerely, Hotel Managemen... read more
Nothing
Business response:
Dear James, Thank you for sharing your feedback with us. While we notice that your review was brief, we still value the time you took to share your thoughts. Guest opinions are very important as they help us identify where we are doing well and where we can make improvements. If there were specific aspects of your stay that did not meet expectations, we would greatly appreciate the opportunity to learn more so we can address them promptly. Our goal is to provide a positive and comfortable experience for all guests. We look f... read more
no Paul nothing to do for the kids. The staff was very rude room service for your rooms even if he was doing them yourself was not good. The continental breakfast day offered maybe had enough for 10 people there was no coffee. There was nothing to eat there they’re overall experience was very bad. I would not recommend this chain of business to anyone and I will never stay there again. It was me and my husband and my daughter and the rest of my family and it was terrible. i’ll say my daughter slipped in the bathtub because t... read more
I would not recommend this property to anyone there was no pool. They did not provide the breakfast. They didn’t know housekeeping they did not want to give you towels to replace your towels when you showered. My daughter was in another room had slipped in the bathtub and fell out into the floor. They was supposed to do an incident report they did none. She heard her hip and they did not even care. They was constantly being rude and disrespectful to most of the people that were staying there I seen at least four people check... read more
Second time I experience elevator out of order Unfortunately the elevators were down hopefully they get them fixed timely matter to accommodate guess
⭐ 1 Star I stayed here recently for my birthday weekend and was very disappointed with the conditions. The room had a serious issue with roaches — I even opened a towel and one fell out, which was extremely unsettling. I also saw roaches near the bed and in the room itself. This made my stay very uncomfortable, and it’s not what I expected when booking a hotel. I hope management takes this seriously and addresses the cleanliness issues, but until then, I cannot recommend this property to others
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.