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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No elevator and they put us on the top floor!! Wanted us to pay more for a lower level Floors are filthy Staircase was discussing and hot I do not recommend this place They could have given us a lower level easily but chose not to! Terrible staff, nice rooms, dirty floors not swept enough and definitely not mopped enough.
Need a refund for the last day elevator broke. It was awesome until the elevator stopped working. Then it became a nightmare. I well not book again until elevator is fixed.
Business response:
Dear Michael, Thank you for sharing your experience with us. We’re glad to hear that most of your stay was enjoyable, but we sincerely apologize for the inconvenience caused by the elevator outage on your final day. We understand how disruptive this was, and we’re currently working with our maintenance team to ensure the elevator is fully repaired and reliable moving forward. We truly appreciate your feedback and hope you’ll consider giving Extended Stay America another chance to serve you again. Sincerely, Hotel Management
The elevators didn’t work, there was dog poop all over the floor, where you check in, no amenities.
Business response:
Dear Jennifer, Thank you for taking the time to share your thoughts. We appreciate your feedback and understand that certain aspects of your stay fell short of your expectations. Guest impressions are crucial in helping us refine the experience we strive to offer. Your comments have been noted and shared with the relevant teams for further review and attention. We remain committed to creating a welcoming environment and look forward to the opportunity to provide you with a more enjoyable visit in the future. Sincerely, Hotel... read more
Last time I’ll stay here Checking in was great. Lexie was great and accommodating. This was our second time staying at this hotel. Other than Lexi being 5 stars the rest of the stay and experience was 3. There was a sketchy guy pounding drinks in the parking lot when we checked in. The first morning we woke up it’s smelled like weed in our room. At night, the AC was on a sensor so if you were not moving, the AC did not hold its temperature. The second night, there was a new sketchy guy in his vehicles hot boxing (smoking wee... read more
Business response:
Dear Monica, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our positive highlights, we look forward to the opportunity to host you ag... read more
Check in and out was fine but the breakfast had nothing but coffee and dry oatmeal no milk no orange juice no yogurt!!
Business response:
Dear DaMen, Thank you for reviewing your stay with us. We want to apologize for not meeting your expectations regarding breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we appreciate your kind words about our check-in and check-out service. We hope to have the opportunity to make sure your next stay is outstanding in every respect. Sincerely, Hotel Management
Had no hot water on my last night so i left
Business response:
Dear Guest, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Please give us another occasion to host you and provide you with the seamless stay yo... read more
I stayed at Extended Stay America Premier Suites Daytona Beach Ormond Beach from Friday, May 23 to Sunday, May 25. While the check-in process was smooth and the staff initially seemed friendly, the experience quickly turned frustrating and unacceptable. Upon arriving after a long 3-hour drive, my pregnant wife was eager to take a warm shower. To our shock, after running the water for 10 minutes, it was still freezing cold. When I brought this to the receptionist’s attention, they called a “manager” and a maintenance person i... read more
Business response:
Dear Bennassar, We're truly sorry for the disappointing and frustrating experience you and your wife had during your stay. The lack of hot water, especially considering your wife's pregnancy, was unacceptable, and we apologize for the distress and discomfort it caused. Your feedback is invaluable in helping us improve our services. We appreciate your patience and understanding, and regret that we fell short of providing the restful stay you deserved. We wish you and your wife all the best. Sincerely, Hotel Management
They kept taking in people to stay but never did they once say that there was no hot water. We were advised that the water was fixed and to give it a few minutes to warm up. We asked for a refund so we could go elsewhere but again was advised that it was repaired and working. We checked out the next morning with still no hot water, and in Florida there is a State Law that states hot water must be maintained for quests. Guess the State needs to get a call, and they will.
Business response:
Dear Guest, Thank you for sharing your concerns about your recent stay with us. We apologize for not communicating the issue with hot water, which affected your comfort during your visit. We understand that being informed about the water being fixed and waiting for it to warm up didn't meet your expectations. We appreciate your feedback and value your experience. Please return for a seamless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.