Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Blanca, thank you for reviewing your stay. We are sorry for not providing you the service you expected from us and the untidiness you experienced here. Your feedback is discussed with the appropriate team in an effort to improve our performance in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are delighted to read you had a pleasant stay and that you impressed by the courteous service provided by our team. Your feedback regarding the hallway is shared with our housekeeping team to be more diligent going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments about our hotel and friendly staff! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is excellent to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the convenient location close to various places. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we will be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Richard, thank you for reviewing our hotel. Although overall you had a pleasant stay, we are sorry for the difficulties you had with the refrigerator in your room. Your feedback has been shared with the appropriate teams to improve our future guests’ experiences. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize for the issues you encountered in your room. We conduct ongoing preventive maintenance and, regrettably, we didn't get to this in time. We hope we have the chance to make a better impression on a future visit. Thanks again. Sincerely, Hotel Management