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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The continental breakfast was awful. Coffee and packed muffins only. The staff even told us at check in that it was bad so not to get our expectations up.
Business response:
Tony, thank you for being our guest and for sharing your review. We are sorry for the disappointment you had with our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Not as advertised. Theyvsaid that there was a continental breakfast, but in reality it was a coffee and muffin grab and go station on a very small table in a very small lobby, with no seating. property was also older than expected with uncomfortable beds.
Business response:
Thank you for sharing your experience at our hotel. Please note, the third-party website mentions that we offer our guests free on-the-go breakfast. However, we regret you were not happy with your overall breakfast experience. We are sorry you did not find our property to be in excellent condition and that you did not find your bed comfortable enough. Your feedback will be discussed with the appropriate individuals in an effort to enhance our future guests’ experiences. Please consider giving us a chance to improve your impr... read more
I was honestly terrified to stay here after reading the recent reviews . Booking over a month ago it wasnt as bad but we had a decent stay. I read on my email if we were going to have a late check in to call and let them know . So I did that on Thanksgiving to let them know we would be there around 2am Friday . They said no problem you have the room till 11am Saturday . Well we drive 7 hours and get there and they no showed our reservation. After talking with the wonderful girl at the front desk and explaining again we were ... read more
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite clean, and you were pleased with the exceptional service provided by our front desk staff. We work hard to ensure high levels of service, so we will share your compliments with her to let her know her efforts are appreciated. Thank you once more for reviewing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We loved our stay nice and cozy and in a wonderful area
Business response:
We are delighted to know you chose Extended Stay America. It is great to know you had a nice stay and that you were impressed with our ideal location. Thank you for your comments, and we look forward to your next visit. Sincerely, Hotel Management
Dreams don't come with coffee pots you need to check them out in the front desk and of course when I went to check them out they were all out
Business response:
Thank you for the feedback. We apologize for the inconvenience you experienced due to the shortage of in-coffeemaker. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope you will consider and give us the chance to make it up to you in the future. Sincerely, Hotel Management
Room had kitchen, living room, two flat screen televisions, and king bed.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thank you once more for the great review. Please come and see us again! Sincerely, Hotel Management
For the price it was great; customer service outstanding and the room was clean !!!
Business response:
Lesley, thank you for the nice feedback of Extended Stay America. We are delighted to know you found us to be a great value and that you were impressed with our well-appointed accommodations as well as the wonderful service delivered by our associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
The check in staff member who was also Girl Friday, cleaner, etc was nice. This hotel is very understaffed
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our property and appreciated our front desk associate. Hover, we regret any inconvenience caused. Thank you once more for your comments. We hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 4.3 star rating with 2,130 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.