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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The ground on the outside was dirty and trash on the sidewalk west back door dont lock
Business response:
Dear Tara, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management
It was quite and very clean and the staff was very good the over all experience was excellent
Business response:
Dear Sandra, We are thrilled to hear that your experience at Extended Stay America was nothing short of perfection! Providing a clean and tranquil environment for our guests is our priority, and we're delighted that our staff ensured your stay was enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Awesome It was awesome everything was perfect Staff property very clean and quiet at night
My room floor was full of dirt and sand somebody’s old razor was on the floor as well it was mold and mildew on and in the shower head as well as on the tile inside of the shower and the paint was peeling inside the shower and other places throughout the room and my room number was room 258
Business response:
Dear Michael, We sincerely apologize for the condition of your room during your stay with us. Providing clean and comfortable accommodations is our priority, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved. We appreciate you bringing this to our attention and hope to have the opportunity to restore your faith in us during any future visits.Sincerely,Hotel Management
Staff is never out at the front desk, when you make requests of them they make it seem like you are inconveniencing them. Signs in the room indicate dish packages will be delivered to your room, the staff makes the guests pick it up from the lobby themselves. Other guests take it upon themselves to clean parts of the hotel (I.e. pool area) because it is so neglected by the staff and would rather do it themselves than sit around filth. The breakfast area is never stocked, even at 7:30 in the morning, when it gets restocked th... read more
Business response:
Dear Samantha, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We have also noted your comments about the cleanliness and breakfast and are committed to improving the overall guest experience by addressing these concerns. We appreciate you bringing this to our attention, and we hope that you will g... read more
Bit far away from the beach but friendly staff
Nah Long hairs on the bed linen (not mine because I'm bald). Ad said free breakfast. First morning there was coffee and nothing else. Second morning there was a small rack with granola bars, and the coffee was out by 7:45am and never refilled.
Business response:
Dear Jon, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the breakfast offerings and coffee availability is also duly noted, and we will address these matters with our team to ensure improvements are made. Please rest assured that your comfort and satisfaction are of utmost importance to us, and we are committed to delivering a positive experience for all our guests. We appreciate your understanding and hope t... read more
Hotel is not updated and is peeling
Business response:
Dear Sherline, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations with the condition of the suite. We agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. S... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 4.5 star rating with 1,225 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.