Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North

Business response:

Dear Naris, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit.Sincerely,Hotel Management 

Business response:

Dear Jennifer, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management 

Business response:

Dear Kathy, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Osvaldo, It is wonderful to read your review of your recent visit to Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we did during your stay. However, we are sorry for the pool's cleanliness issues you encountered. Our team is already at work and will fix the problem soon. Thank you for being our guest, and we look forward to your next trip! Sincerely,Hotel Management