Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Susan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Further, we are sorry if our front desk team was not there to help you. Your remarks are noted and will be addressed so that this lapse is never repeated. Please ret... read more

Business response:

Dear Alina, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the cleanliness concerns you experienced with carpets in the hallways. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve... read more

Business response:

Dear Elinton, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been shared with the proper individuals for review and action. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management 

Business response:

Dear Johnnel, Thank you for your recent stay at Extended Stay America. We are happy you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management