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Extended Stay America Premier Suites - Greenville - Spartanburg - I-85
- Hotels
- Duncan, SC
About this business
Location details
165 Deacon Tiller Ct, Duncan, SC, 29334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very dirty so I left and moved to another hotel
Cleaning services only cleaned the room once a week, which I didn’t like at all. Had overflowing garbage, dirty floor, no towels left, etc. The floor was laminate flooring which I also didn’t like. Could feel the dirt under your feet as the days went by. Windows had no curtains on them and were completely bare. For the price I had paid I could have stayed at a nicer hotel with daily cleaning services and a more comfortable room.
Business response:
Dear Jeffrey, Thank you for sharing your experience. We sincerely apologize that the housekeeping schedule and room amenities did not meet your expectations. It’s disappointing that your stay was impacted by cleanliness concerns and the absence of certain comforts. Your feedback is valuable, and we will share it with our team to ensure improvements are made. We strive to provide a welcoming and well-maintained environment for all our guests, and we fell short in this instance. We appreciate your honesty and hope you will giv... read more
Never again We booked 2 rooms. I made the booking. I put one room in a different persons name. That person had an emergency and couldn't make it. They then decided that we couldn't get that room and wouldn't allow me, the person who made and paid for the booking to change it so I had to rent a third room. As well Hotels.com com wouldn't give me my money back as well. So I ended up paying almost 3 hundred dollars for nights and rooms that we could not use. This is akin to theft from Extended Stay and Hotels.com. Terrible serv... read more
Business response:
Dear Justin, Thank you for sharing your thoughts on your recent reservation. We were very disappointed to read your comments. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Feel free to connect with us directly with any additional details that may be helpful to their investigation. We hope to welcome you back soon.Sincerely,Hotel Management
The hotel itself was very nice but the staff showed favoritism and was very judgemental and unfair. Made me leave bc of a butt kissing alcoholic employeeevtrying to get brownie points and make herself look good by telling false information about me and running to the managervsaying o had too muchbtraffic one night. Mind you thats one freaking night out of several months worth of nights i had stated herebin this hotel with absolutely zero visitors and no kind of drama or attention to me or my room at all. Bit bc i had a coupl... read more
Business response:
Dear Christy, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Spartanburg - I-85
How is Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 rated?
Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 has a 4.3 star rating with 357 reviews.
When is Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 open?
Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 is open now. It will close tomorrow at 12:00 a.m.