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Extended Stay America Premier Suites - Greenville - Spartanburg - I-85
- Hotels
- Duncan, SC
About this business
Location details
165 Deacon Tiller Ct, Duncan, SC, 29334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too bright lights in the room. Beds are uncomfortable.
Business response:
Dear Timothy, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps to improve. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Air conditioner never got below 74 degrees and it was on full blast. Called down and they said they didn't have anyone to help us because everything was under warranty with maintenance per Kim at the desk. She did day we could change rooms but we were fully unpacked. Water leaked in the sink in kitchen area we just put a towel down.No water pressure in shower.Boris should walk away from the immediate entrance/Exit to smoke so non smokers do not have to breathe smoke. Rooms and general property are immaculate clean. Well done... read more
Business response:
Dear Leah, Thank you for choosing us, and we appreciate the remarks for the housekeeping team for the great work done. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Please know that maintaining a comfortable atmosphere and ensuring the well-being of our guests are our main priorities. The issues you experienced are unacceptable, and we are committed to addressing them with our team to prevent future occurr... read more
When we first checked in we met Borris who was of no help in when we asked for recommendations for places to eat. He said " go right then left you will find something, " he never the following few days even looked up when we passed the desk. The girls however were very nice and helpful. The room was clean because it was new but did have a horrible smell. Finally tracked it down to the cheap shelfs they had instead of a dresser. The bed wasnt comfortable and the sheets felt like sandpaper. But the worst was the light ventilat... read more
Business response:
Dear Karen,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host an... read more
The staff there was the best part of the hotel, the appliances overheat and shut off, poor electricity couldn’t charge our stuff or play Xbox or ps5, the staff was the best part of this hotel
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Horrible Experience DO NOT STAY HERE. I booked through Hotels.com which was excellent as always. I got to the facility and the extremely rude receptionist claimed the system was down, then claimed she didn’t have the reservation and wanted to charge me again. I showed the receipt from Hotels.com, she didn’t want to look. Multiple other guests arrived, couples checking in with no luggage, for what seemed like an hourly rate and the receptionist was making comments about us to other guests while I was on the phone with Hotels.... read more
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Rudest Staff I have ever encountered in my life.
Business response:
Dear Mohamed Amine, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Spartanburg - I-85
How is Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 rated?
Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 has a 4.3 star rating with 357 reviews.
When is Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 open?
Extended Stay America Premier Suites - Greenville - Spartanburg - I-85 is open now. It will close tomorrow at 12:00 a.m.