Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for taking the time to complete our survey. We appreciate your feedback, and we are glad to hear you enjoyed your stay. 

Business response:

Dear Catherine,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We’re delighted that you had an enjoyable stay and that our property met your expectations for cleanliness and comfort. Our team works hard to create a welcoming and well-maintained environment for all our guests, and it’s wonderful to know that our efforts have made a positive impact on your experience. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to complete our survey. We appreciate your feedback, and we are glad to know you enjoyed your stay. 

Business response:

Thank you for taking the time to complete our survey. We appreciate your feedback, and we are glad to hear you enjoyed your stay. 

Business response:

Dear Hien,Thank you for the terrific review of Extended Stay America. We’re thrilled that your experience at our hotel exceeded your expectations. It’s always our goal to provide our guests with a pleasant and memorable stay. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay. Sincerely,Hotel Management 

Business response:

Bonnie, Thank you so much for taking the time to tell us about your recent stay here with us at ESA. We are thrilled you enjoyed your visit here in Harrisonburg, VA. We hope you come back and visit us again soon. Regards, 

Business response:

Karen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Extended Stay America, Harrisonburg.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. 

Business response:

Dear Theodore,While we're glad you found the location and pricing favorable, we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. A clean and well-maintained environment is a priority, and it's disappointing that we didn't meet those standards during your stay. Your concerns have been noted, and we'll ensure these matters are addressed by our team. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management