Extended Stay America Premier Suites Harrisonburg

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and our staff friendly during your stay at Extended Stay America. We appreciate you pointing out the shelves that needed dusting, and we apologize for this oversight. Your comment has been shared with our housekeeping team to ensure greater attention to detail moving forward. Guest feedback is very important to us as it helps us improve our services and maintain our standards. We truly appreciate your comme... read more

Business response:

Thank you for the perfect rating and for taking the time to share your experience. We’re glad to hear you enjoyed our clean, new facilities, friendly staff, and convenient location. We truly appreciate your feedback and hope to welcome you back again soon. 

Business response:

Dear Guest, Thank you for sharing such a wonderful review of your stay at Extended Stay America. We are delighted to hear that you had a great experience and found the rooms clean and comfortable. It’s especially pleasing to know that the kitchenette helped create a more home-like, apartment-style feel during your visit. We truly appreciate your kind words about Brandon at the front desk; your recognition of his knowledge and helpfulness will be shared with him and our team. Feedback like yours encourages us to continue deli... read more

Business response:

Thank you for the 10/10 rating! We’re happy to hear our team was friendly and knowledgeable. We appreciate your feedback and look forward to welcoming you back in the future. 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that our property served as a convenient and comfortable stopover for you. Providing a clean, welcoming, and hassle-free environment for travelers is always our priority, and it is encouraging to hear that we met your expectations in this regard. Your kind words motivate our team to continue delivering quality service to all our guests. We truly appreciate your support and look forward to the opportunity to host you again at Exte... read more

Business response:

Thank you for the perfect rating and for taking the time to share your feedback! We’re so glad to hear you found the room clean and comfortable and that our staff made a positive impression. We truly appreciate your kind words and look forward to welcoming you back for another great stay. 

Business response:

Dear Guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you found your room clean and the environment quiet and comfortable. It is especially rewarding to hear that you felt safe and that our staff was polite during your stay and enjoyed our convenient location. Creating a welcoming, secure, and pleasant experience for our guests is always our top priority, and your kind words encourage our team to continue delivering excellent service. We truly appreciate your support... read more

Business response:

Thank you for the perfect rating and for taking the time to share your feedback! We’re so glad to hear you found the room clean and comfortable and that our staff made a positive impression. We truly appreciate your kind words and look forward to welcoming you back for another great stay. 

Business response:

Dear Guest, Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management