Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for sharing your feedback. We’re glad to hear that you appreciated the cleanliness and convenience of our hotel. We always aim to provide a comfortable environment for our guests, and it’s wonderful to know that those aspects stood out during your stay.We’re sorry to hear that other parts of your experience didn’t fully meet your expectations. Your feedback is valuable to us, and we’ll continue to work on improving all aspects of our service.We hope to welcome you back in the future, and if you have any specific ne... read more

Business response:

Dear Guest,Thank you so much for your kind review. We’re delighted to hear that everything met your expectations and that you enjoyed your stay with us. Our team strives to provide exceptional experiences, and your positive feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back on your next visit.Warm regards, 

Business response:

Dear Valued Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found your room spacious and very clean, as we take great pride in maintaining high standards of cleanliness and comfort for our guests.However, we sincerely regret that you had difficulty sleeping. Your comfort is our top priority, and we would love to learn more about what may have caused the disturbance so we can address it appropriately. Please feel free to reach out to our team directly, as we would greatly appreciat... read more

Business response:

Dear Guest, Thank you for sharing your wonderful review of your visit to Extended Stay America. We aim to make your trip as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments about the clean room and service provided by the team, and we will surely share your compliments! Thanks again, and we hope you will stay with us again. Sincerely, Hotel Management 

Business response:

Thank you so much for your kind words! We're thrilled to hear that you and your dog had a great experience during your stop. We love being a pet-friendly destination, and it’s wonderful to know you both enjoyed your stay. We hope to welcome you back again soon 

Business response:

Thank you for your review! We're so glad to hear you had a great stay with us. We appreciate your feedback and hope to welcome you back soon for another wonderful experience. If there's anything specific, you'd like to share about your stay, we'd love to hear from you!" 

Business response:

Thank you for taking the time to share your experience! We're glad to hear that you found the hotel new and clean, and that you had a good night's sleep overall. We apologize for the noise disturbance from neighboring rooms and appreciate your feedback. We're always looking for ways to improve the comfort of our guests, and we'll certainly take this into consideration. We're also grateful for your thoughts on breakfast and will explore ways to enhance the variety for our future guests. We hope to welcome you back next time y... read more

Business response:

Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that your experience did not fully meet your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret any shortcomings you encountered.We would love to learn more about how we can improve and make things right. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience in the future.We hope to have the opportunity to welcome you ... read more

Business response:

Dear Hector,Thank you so much for your fantastic review! We are thrilled to hear that you had a perfect stay with us and that our team was able to make your experience memorable. Providing exceptional service and a comfortable stay is what we strive for, and your kind words mean the world to us.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know!Best regar... read more