This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New Jersey trip
Business response:
Thank you for taking the time to leave us a review. Your feedback is important to us, and we hope to see you again in the future.
Shower water could have been a little hotter
Business response:
Thank you for taking the time to complete our survey. We appreciate your business and feedback. We look forward to seeing you again in the future, and we appreciate your patience as we tackle these issues.
The room had no supplies - a tiny tube of shampoo and a micro bar of soap - no dishes, cups, or any type of utensils - the towels were kid sizes - the tub wouldn’t drain so it filled with water while showering - the bed squeaked with every movement - the front desk personnel was not available - I had to wait until she came from outside to assist in the room because the tv was not working - she brought an additional remote (the tv needed 2 remotes and still couldn’t lower the volume) she wreaked of cigarette - I can’t believe... read more
Business response:
Thank you for taking the time to share your experience with us. We’re very sorry to hear that your stay did not meet expectations — we always want our guests to feel comfortable and well-accommodated. We did want to clarify that at check-in we inform all guests that dishes and cookware are available upon request at the front desk. We keep these items centralized to ensure they are properly cleaned and sanitized between uses. However, we understand how this may not have been ideal for your needs at the time. We have addressed... read more
Got to the hotel there was no hot water, no phone call or email to even warn us of such so we could change our stay. Found a used Band-Aid in my bed. Absolutely disgusted would never recommend this place to anybody.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your recent stay. We deeply regret the lack of communication regarding the hot water issue and understand how inconvenient that must have been. Finding a used item in your bed is completely unacceptable and far below our cleanliness standards. Please know that this matter has been addressed with our housekeeping and maintenance team to ensure it never happens again. Your feedback helps us improve our guest experience, and we hope you’ll a... read more
Checked into this hotel. 10/31 woke up 11/1 to ice-cold water. Called the front desk. The front desk agent explains that they have run out of propane. Wait!!! What!!!?! He states that it will be resolved in an hr. Ok two hours pass and now still can't take a decent shower call again and they state that there's an issue with a propane pump. This was the worst hotel stay of my life. Charlie was excellent and tried his best to resolve the issue.
Business response:
We sincerely apologize for the inconvenience you experienced during your stay. Unfortunately, we encountered an unexpected issue with our propane supply that affected the hot water system. We understand how frustrating this must have been and truly regret the impact it had on your visit. We’re glad to hear Charlie provided great service and did his best to assist. Your feedback is appreciated, and we are taking steps to ensure this situation does not occur again.
no hot water for showers, no notice and front desk staff did not even say they were sorry for the inconvenience ... terrible experience
Business response:
We sincerely apologize for the inconvenience you experienced during your stay. We understand how important a hot shower is, and we regret that this issue affected your visit. Unfortunately, we had an unexpected maintenance issue that impacted the hot water temporarily. We truly appreciate your feedback and will use it to ensure better communication and service going forward.
No hot water!
Business response:
We’re so sorry for the inconvenience you experienced with the hot water during your stay. Unfortunately, we had an unexpected issue with our gas supply and had to wait for the gas company to come out on a weekend, which delayed the repair. We truly appreciate your patience and understanding as we worked to get it resolved as quickly as possible.
THEY DO NOT CLEAN THE ROOMS/BATHROOMS!!! Other reviews must be bought because this hotel is disgusting. They even switched our room because we complained about it not being cleaned, and the second room was just as dirty. The bathtub had hair all over it. The toilet wasn’t wiped down. The bedding and pillows weren’t changed because there was hair throughout. You could tell it wasn’t wiped down anywhere because of all the hair and food particles. Both rooms were like this.
Business response:
We’re sorry you had a disappointing experience. Our housekeeping team works hard to make every room clean and comfortable, and we truly appreciate feedback that helps us do even better. For full transparency, we do not pay for or solicit reviews. Thank you for taking the time to share your thoughts!
There was no hot water. The room had no amenities for an extended stay. No coffee, no dish soap to wash the dishes (that you have to get from the front desk.)
Business response:
Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you encountered with the hot water during your stay. We understand how important a comfortable and fully functional room is, and I assure you we are addressing this issue to prevent it from happening in the future. I’m also sorry that our in-room amenities did not fully meet your expectations. Our suites are designed for extended-stay guests, and while many bring personal bath items, we always have toiletries and hairdryers av... read more
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.3 star rating with 932 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.