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Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked it due to the complementary breakfast but then I was told from staff that it’s too go. So in the morning I was there early around 7am there was barely much to grab no hot coffee or creamer. All night I was hearing dogs barking I understand it’s pet friendly but was very inconvenient when you ate in a hotel to relax and can’t sleep.
Business response:
Dear Seema, Thank you for sharing your feedback. We regret that your experience didn’t reflect the comfort and value you expected. We’re sorry to hear our breakfast options were understocked when you arrived. We’re exploring ways to ensure that items are consistently available, even during peak hours. Further, we understand how disruptive it can be to lose sleep due to noise. While we are a pet-friendly property, we want all our guests to enjoy a restful stay, and your comments are helping us evaluate how we balance that exp... read more
Business response:
Thank you for your rating. We're sorry to hear your stay didn’t meet expectations. If there's anything specific, we can improve, we’d appreciate your feedback—please don’t hesitate to reach out directly. We’re always looking to do better.
They have away my room before i got there because they over booked themselves. Then harrisonburg had no rooms left at any hotels so i had to drive all the way to new market 30 minutes north. Unacceptable and expedia and the hotel did nothing to fix the issue. The hotel was even rude by the way the told me when i arrived at the front desk trying to make excuses, then not giving me the contact info so i could contact their district manager. Never had anything happen like this and I travel multiple times a month along with I ar... read more
Business response:
Thank you for your feedback. We understand how frustrating it can be to arrive expecting a reservation and not have a room available. We would like to clarify that our hotel policy requires a valid form of payment by 6 PM on the day of arrival to guarantee the reservation, especially on sold-out nights. As a result, and in accordance with our policy, the reservation was cancelled at 6 PM. Please note, we were not overbooked — the room was released due to non-payment. We apologize if the communication at the front desk felt a... read more
Worse I ever seen.Should be rated a 0.We did not stay. We left. It was the most dirtiest hotel I have ever seen. It should be shut down. I did take pictures of the dirty grey tub and the sticky table
Business response:
Dear Ann, Thank you for taking the time to share your experience. It is disappointing to hear that your visit did not meet expectations. Please accept our sincere apologies for the condition you encountered. Maintaining a clean and welcoming environment is a priority, and your feedback will be addressed with the appropriate teams to ensure necessary improvements. Your comments are taken seriously, and we hope to have the opportunity to offer a more comfortable and satisfactory stay should you choose to return in the future. ... read more
Pet room. Noted several small items that need attending to and left a checklist with the front desk. Breakfast offerings are below par. With some thought the hotel could do better.
Business response:
Thank you for your feedback and for taking the time to leave a checklist with the front desk—we truly appreciate your attention to detail. We’re always working to improve, and your notes will help us address those items promptly. We also appreciate your comments about breakfast and will take them into consideration as we evaluate ways to enhance our offerings. We hope to have the opportunity to welcome you back for an even better stay.
I would not recommend.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance to provide you with the stay you deserve. Sincerely, Hotel ... read more
Cancel my reservation
Business response:
We’re very sorry to hear about your recent experience and truly regret any inconvenience caused by the cancellation of your reservation. This is not the level of service we aim to provide, and we completely understand your frustration. Please know that we are currently reviewing what happened to ensure situations like this are avoided in the future. If you're open to it, we would appreciate the opportunity to learn more and make things right. Feel free to contact us directly at [your contact info]. Thank you for your feedbac... read more
We ended up here for a weekend family party and from the get go, things went wrong. The room smelled and the ac didn't work. So, they moved us to a new room, which seemed fine. That night, the toilet clogged. My husband got a plunger and, after fifteen minutes, could not clear the clog. So the hotel sent a maintenance guy with a snake. It took him a while but he declared the clog cleared and said that the toilet paper, which was provided by the hotel, was too strong for the toilet. He solution was that, after we wiped oursel... read more
Business response:
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your recent stay with us. What you described does not reflect the standards we strive to maintain, and I understand how frustrating and uncomfortable this must have been for you and your family.It is completely unacceptable for any guest to encounter problems with the room's condition, including a malfunctioning air conditioner and plumbing issues. Additionally, the suggestion made regarding the use of toilet pap... read more
No good
Business response:
We're truly sorry to hear about your experience and the inconvenience you faced with your booking through Expedia. Please know this was not an issue caused by the property itself, but rather a complication through the third-party booking platform. We understand how frustrating this can be, and we sincerely apologize. We hope to have the opportunity to make it up to you in the future and provide the experience you were expecting.
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.3 star rating with 932 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.