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Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds not comfortable & AC wasn’t cold enough
I will preface this by noting that I am deaf in one ear. This was the nosiest hotel I've ever stayed at. The people above me sounded like elephants walking back and forth for hours and at two points it sounded as if a piece of furniture tipped over. This wouldn't have been terrible if they hadn't stayed up until 2-3am in the morning. I stayed for 3 nights and did not sleep through the night once. I was awakened by slamming and stomping at least three times per night. On top of that I was in a room about 4 down from the lobby... read more
I hate to give a bad review because the staff was soooo nice and professional. But. The room I was given smelled like poison gas was being pumped in. It must not have been just my room as I noticed that the occupant of the room across the hall from me left their open all day and night! I've never seen anything like that before. The smell seemed to be on the 2nd floor right side emergency stairwell, my room, and hallway. I had to sleep with a T-shirt over my face and only slept a couple of hours each night. I used the microwa... read more
The location is very good. The hotel needs to clean better. No clean below the bed
Great stay except for trash trucks right outside our window woke me up at 4:50am! Shame because the hotel itself was nice.
Business response:
Thank you for your feedback and for the 8/10 rating! We’re glad to hear you enjoyed the hotel overall. We apologize for the early morning noise from the trash trucks—this is something we’ll look into to help improve the experience for future guests. We hope to have the opportunity to welcome you back for a quieter stay.
It wasn’t up to par. There were odors from the cleaning products in the room and hallways. Also, there were odd smells in the hallways. Shower door was water stained and not cleaned. Fitness room needs serious help. NONE of the equipment worked. That was a big letdown. The cables were all twisted on the weight machine. Laundry room was good but door did not self close to lock behind you.
Business response:
Dear Bernadette, Thank you for taking the time to share your experience. We’re glad to hear that you found the laundry room useful, but we sincerely apologize for the issues you encountered during your stay. We’re reviewing our cleaning protocols to ensure that the products used are effective without being overwhelming, and we’re checking the source of the hallway odors. Our maintenance team is also checking the non-operational fitness equipment and the issue with the laundry room's door. Thank you for bringing this to our a... read more
Not a good stay at Extended Stay hotel in Rockingham/Harrisonburg, VA. The first room we got we found the door unlocked and open a bit, then one bed looked like it was sat on and the other bed had a pillow with what looked like spots of blood stains on it and both beds looked like they weren't made up properly. No big deal about the slightly unkempt beds, but the stains! Gross! We told the asst. mgr. who moved us to another room but that wasn't much better. Actually unsure the bed had been changed there but was too tired by ... read more
Business response:
Dear Jennifer, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the various issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guests’ feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this issue appropriately, and we hope you will revisit and allow us to provide you with the outstanding experience that we are known for.... read more
I had confirmed booking, but after arriving at 1 am ET with kids, the hotel said, We don't have any booking in your name.
Business response:
Dear Amit, Thank you for sharing your feedback about your recent visit. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We take these concerns seriously and will address them to ensure we are focused on providing excellent customer service. Your insights are valuable to us, and we'll continue to work on providing the best possible experience for our gu... read more
The table was dirty and had not been wiped. There were dustballs under the table and hair in the bathroom sink and towels. Ask front desk if room had been cleaned and was told yes. Was offered another room but I did not want to pack and repack so I cleaned the room myself. Disappointing.
Business response:
Dear Antonio, Thank you for being our guest. We sincerely apologize for the oversight in housekeeping services during your stay. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We work hard to make our guests happy; therefore, we regret that we did not meet these expectations during your stay. We hope you will revisit so we can show you our commitment... read more
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.3 star rating with 932 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.