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Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good The woman who helped us check in was fantastic and friendly. The rest of the stay was not great. Our room was dirty and the towels were covered in long black hair (neither of us have long black hair). The bed was terribly uncomfortable and the room stunk of weed. Additionally, there was a dirty water bucket and mop that sat in the hallway from checkin until we checked out.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re glad to know your check-in was met with warmth and professionalism. However, we sincerely regret the condition of your room and the hallway during your stay. Clean linens, a fresh atmosphere, and a well-maintained environment are important, and it’s unfortunate this wasn’t reflected. Your comments are valued and have been shared with our team to help guide improvements. We appreciate your patience and understanding, and we hope your next stay better re... read more
There was no one at check in desk when we arrived. Took 10 minutes for someone to show up. The carpets and floors were very dirty . We were in room 321 and the door handle came off when we opened the door. Floor was dirty. Could only get warm water with shower. This is supposedly a new property and it definitely needs upkeep! Paint and repair every where. We chose this facility because it was near the hospital because my husband was having a procedure the morning of check out. I do not recommend this property.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. What you described is not the standard we strive to uphold, and we're truly sorry for the frustration it caused—especially during such an important time for you and your husband.Please know that your comments regarding cleanliness, maintenance issues, and the delay at check-in have been shared with our management and housekeeping teams for immediate follow-up and correction. Guest comfort an... read more
My only complaint is that you say free breakfast but it was a grab n go oatmeal pkts granola bars clementines yogurt n a few boiled eggs in a bag. Coffee there was no 1/1&1/2. He said he ran out last night. Then go get some. If you’re diabetic you would have to drink it black gross. They only have flavored n sweetened creamer. Big bummer
Business response:
Dear Guest, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we’re sorry the breakfast offering and coffee options did not meet your expectations. We understand how disappointing that can be, especially with dietary needs in mind. Your comments have been shared with our team to help us improve both variety and availability. We truly appreciate your input and hope to welcome you back at Extended Stay America soon.Sincerely,Hotel Management
When I arrived I immediately noticed the smell of dog feces in the grass next to the parking lot. This is in March. I cannot imagine the smell in the dead of summer. I got 2 hours of sleep the first night because of the dog in the room above me. I tried to ignore it until 11:30 and filed my first complaint. Again at 1:30 I filed another complaint. I was told the people in the room would not respond to front desk. They offered to move me to another room at 2:00 a.m. I moved to another room. The heater in that room was so loud... read more
Business response:
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the numerous challenges you faced during your stay. We understand how frustrating the noise disturbances, room issues, and other inconveniences were, and we sincerely apologize for not meeting your expectations.Your comfort and satisfaction are incredibly important to us, and we regret that we didn’t provide the peaceful and restful environment you deserved. To help make things right, we would like to offer you a 20% discount on ... read more
Look like family own hotels : everything you need need to ask and will give to you at front deck , even towels only one set ,
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations.While we strive to provide a clean and comfortable environment for all our guests, we understand that some aspects of your stay may not have been as convenient as expected. Our staff is always available to assist with any requests, and we apologize for any inconvenience caused during your stay.Your feedback is valuable, and we will certainly look into ways to improve the overall guest experience... read more
The staff was great. The building was new but things looked flimsy and poorly done.
Business response:
Jim, Thank you for your feedback. We're delighted to hear that you had a positive experience with our staff. We also appreciate your comments regarding the building quality. Your insights are valuable, and we will share them with our team to ensure we continue improving our facilities. If there's anything specific you'd like to share, please feel free to reach out. We hope to welcome you again in the future!Warm Regards,
Nice property but dusty room.
Business response:
Dear Lea Maria, Thanks for posting your review of your time with us at Extended Stay America. Our goal is to provide an exceptional experience for each guest, and it is nice to know you had a good stay. However, we are sorry for the cleanliness concerns that caused inconvenience. Our housekeeping team is already at work to check the missed areas. We hope you stay with us and have a seamless experience.Sincerely,Hotel Management
Short stay. It had snowed and the parking lot really could have been cleared more than it was. There was frequently a delay to get someone at the front desk.
Business response:
Lynn, Please accept our apologies for not meeting your expectations about our parking lot after the bad weather. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Business response:
Please accept our apologies for not meeting your expectations about your recent stay here with us. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.3 star rating with 932 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.