Extended Stay America Premier Suites - Lakeland - I-4

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know your stay was acceptable overall. However, we strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you’ll consider staying with us again for a more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your review with us. We’re glad you had a pleasant stay and appreciate you choosing Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We're delighted to hear you had such a positive stay. Our team works hard to maintain well-kept and comfortable accommodations, and it's terrific to see that reflected in your experience. We're also pleased to know that our location was convenient for your time in the area. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We regret the concerns you had about the condition of the room and the missing bedding for the pullout sofa, as these details are important to a comfortable stay. The cleanliness issues you described are also not reflective of the standards we aim to maintain. Your comments will be shared with the appropriate teams to ensure greater attention to room readiness and upkeep. We hope you’ll consider giving us another chance to deliver a more comfortable ... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback with us. We regret that the room’s overall condition and the bathroom presentation did not meet your expectations, and we understand how worn furnishings and an older design can affect your comfort during your stay. We also appreciate your thoughts regarding the breakfast selection and understand it may not have matched what you were hoping for. Your perspective helps us identify areas for improving the guest experience, and we have shared it with our teams... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We regret that the dated interior detracted from what was otherwise an exceptional stay. We understand how this may have affected your overall impression, and we will share your comments with the relevant teams as we continue to evaluate areas that need updates. We value your perspective and look forward to welcoming you back in the future with an enhanced experience that better reflects the value you expect. Sincerely, Hotel Management