Extended Stay America Premier Suites - Lakeland - I-4

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that our staff provided a wonderful experience and were helpful during your stay. However, we sincerely apologize for the issue you encountered with roaches in your room. Guest comfort and safety are our top priorities, and we take pest control very seriously. Your comments have been shared with our maintenance and pest control teams to ensure increased attention and thorough treatment throughout the property. We appreciate your input, as it helps us imp... read more

Business response:

Dear Guest, Thank you for your feedback and for choosing to stay with us. Although your comment was brief, we truly appreciate you taking the time to share it. We hope your experience at Extended Stay America was pleasant and that our team, services, and accommodations met your expectations throughout your stay. Your satisfaction is important to us, and we look forward to welcoming you back and providing an even better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know you found our staff friendly, but we are truly sorry to hear that the room felt dated and the bed did not provide the comfort you expected. Your comments are important, and we are actively reviewing our room conditions and bedding to ensure better comfort for future stays. We appreciate your honesty, and our team is committed to making the necessary improvements. We hope to serve you again with a much-improved experience. Sincerely Hotel Manageme... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback. We are glad you chose to stay with us, though we sincerely apologize that the room’s scent affected your comfort. Guest satisfaction is very important, and your comments will be shared with our team to improve future experiences. Our team continually works to maintain a fresh and welcoming environment for all visitors. We hope you will consider returning so we can provide an even more enjoyable and comfortable stay. Sincerely, HotelManagement 

Business response:

Dear Guest, We sincerely apologize for the dust on the fridge and the condition of the couch in your room. This does not reflect our usual standards of cleanliness and maintenance. Please know that our housekeeping and maintenance teams have been notified. Your comments are very helpful in guiding our improvements, and we truly appreciate your honesty. We hope to have another opportunity to provide you with a better stay. Sincerely, Hotel Management 

Business response:

Dear Avian, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management