Extended Stay America Premier Suites - Lakeland - I-4

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you found your room clean and that our front desk staff provided you with a friendly and welcoming experience. Maintaining high standards of cleanliness and ensuring attentive, courteous service are top priorities for our team, and it is rewarding to know that these efforts contributed positively to your stay at Extended Stay America. Your kind comments motivate us to continue delivering the best possible experience for all our guests. We truly ap... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay at Extended Stay America and that your experience met your expectations. Even a short and positive comment like yours means a lot to our entire team, as it reflects our commitment to providing a comfortable, welcoming, and enjoyable environment for our guests. Your satisfaction motivates us to continue delivering attentive service and maintaining high standards throughout the property. We truly appreci... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that our staff provided a wonderful experience and were helpful during your stay. However, we sincerely apologize for the issue you encountered with roaches in your room. Guest comfort and safety are our top priorities, and we take pest control very seriously. Your comments have been shared with our maintenance and pest control teams to ensure increased attention and thorough treatment throughout the property. We appreciate your input, as it helps us imp... read more

Business response:

Dear Guest, Thank you for your feedback and for choosing to stay with us. Although your comment was brief, we truly appreciate you taking the time to share it. We hope your experience at Extended Stay America was pleasant and that our team, services, and accommodations met your expectations throughout your stay. Your satisfaction is important to us, and we look forward to welcoming you back and providing an even better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know you found our staff friendly, but we are truly sorry to hear that the room felt dated and the bed did not provide the comfort you expected. Your comments are important, and we are actively reviewing our room conditions and bedding to ensure better comfort for future stays. We appreciate your honesty, and our team is committed to making the necessary improvements. We hope to serve you again with a much-improved experience. Sincerely Hotel Manageme... read more

Business response:

Dear Guest, We appreciate you taking the time to share your feedback. We are glad you chose to stay with us, though we sincerely apologize that the room’s scent affected your comfort. Guest satisfaction is very important, and your comments will be shared with our team to improve future experiences. Our team continually works to maintain a fresh and welcoming environment for all visitors. We hope you will consider returning so we can provide an even more enjoyable and comfortable stay. Sincerely, HotelManagement