Extended Stay America Premier Suites - Lakeland - I-4

Business response:

Dear Charlene, Thank you so much for your kind words and recommendation! We’re thrilled to hear that you found your stay convenient, safe, and welcoming. Our team works hard to create a friendly atmosphere, and it means a lot to know it made a difference for you. We hope to welcome you back again soon to Extended Stay America! Sincerely, Hotel Management 

Business response:

Dear Amin, Thank you for the terrific review of Extended Stay America. We're thrilled to know you enjoyed your time with us. Our team works hard to create a clean and welcoming environment, and it's always rewarding to hear that effort reflected in a guest's experience. We're glad we could make a positive impression. We appreciate you choosing to stay with us and hope to have the chance to welcome you back for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Nancy, We regret that the breakfast offering and the delay in receiving your receipt did not meet your expectations. We are particularly disappointed to learn that you have still not received it. Thank you for bringing this observation to our attention; we will address this with our team. We appreciate your patronage and hope you will give us another opportunity on your next visit to this area so we can provide you with the outstanding hospitality you deserve. Sincerely, Hotel Management